Conversational experiences are an important factor to focus on for any business that provides customer services. They are a staple for providing quality customer experiences which ultimately leads to customer retention and more sales. It’s a win-win! But, how do you provide these conversational experiences for every single customer? Moreso, how do you […]
Live response
October 14, 2020
How to Create a Sustainable Remote Communication System
Remote communication is currently more important than it has ever been. Since the coronavirus has forced many businesses to move online, digital communication is the new standard and some are still struggling to find a sustainable system. Creating a sustainable remote communication system can seem daunting, especially when there are a lot of […]
Attract customers
September 29, 2020
3 Ways to Perfect Your Product Hunt Strategy
Does your business have an impending Product Hunt launch? Or are you struggling to get the traction on the platform that you hoped for? Product Hunt is an excellent way for companies to attract potential customers and initiate interest in your business. And it’s a fab way for consumers to stay on top […]
Keep customers
September 21, 2020
How A Conversation Flow Works
When employing chatbots to help manage customer communication, it is common to have reservations about using them. We are accustomed to thinking of robot communication as choppy and unnatural. However, the truth is, technology has come a long way and most of the time, chatting with a chatbot can seem like you’re chatting with […]
Attract customers
September 14, 2020
Have You Heard About Product Hunt?
Do you wonder how people always find out about awesome new apps and tech before you do? Have you heard of Product Hunt? As a consumer, it’s an easy way to discover cool, innovative and brand-new tech that could help you in your personal and business life. And for businesses, it can be a great […]
Keep customers
September 11, 2020
What Are Conversational Experiences (and Why You Need Them)
With AI becoming more and more common, so has conversational experiences. Especially since no one likes interacting with artificial intelligence (AI) that doesn’t come naturally. As technology advances, so does your ability to offer conversational experiences to your customers. With a program such as Xeno, you can do just that by simply using our program […]
Keep customers
September 7, 2020
3 Reasons Why Remote Communication is Your Best Sustainable Option
Remote communication has been growing over the past few years, but it has never been more essential than it became this year. With the coronavirus halting in-person business operations, many businesses were forced to move online where they had not done so before. Even as things begin to slowly return to normal, it’s important […]
Attract customers
September 2, 2020
Level Up Your Social Media Sharing with Xeno
Social Media Marketing can be a great way to spread awareness of your business and attract leads online. It seems like everyone you know is on Facebook, whilst other platforms such as Instagram continue to grow, and there are new platforms popping up all of the time. It is a channel you can add […]
Keep customers
August 18, 2020
How to Keep Sales Going During an International Pandemic
When COVID19 started sweeping the world in early 2020, a lot of businesses were at a loss and could not operate as they normally would. While the world is slowly trying to get back to normal, the pandemic is still roaring and businesses have had to change up the way they do things for […]
Attract customers
August 10, 2020
Why Blog Posting is a Really Good Idea
You may have been told countless times by social media consultants, adverts or emails in your inbox that you should be posting blogs to promote your business online. But do you know why? And did you know that pairing a content strategy with live support software could be a match made in heaven? […]
Keep customers
July 31, 2020
How to Reduce Your Business’ Carbon Footprint Through Remote Communication
Here at Xeno, we are all about being eco-friendly and are conscious of the way our business impacts the environment. One of our greatest achievements is the fact that we have greatly minimized our carbon footprint and help our clients achieve the same thing every day! Keep reading if you are interested in […]
Keep customers
July 27, 2020
3 Benefits of Offering Omnichannel Service
Omnichannel – I bet you’ve heard it a lot recently. Are you even sure what it means? Just so we all start off on the same foot: providing an omnichannel approach means offering your service across more than one platform, but it is so more than just that, an effective omnichannel strategy keeps […]