What is a Knowledge Base? A knowledge base is somewhere your customers can go to access all kinds of information on your business. A knowledge base is typically organized in a way that makes it easy for someone to find a certain piece of information they are looking for and helps reduce the amount […]
Live response
July 13, 2020
How Live Support Can Help Your Hiring Process
When it comes to hiring online, you want the process to be simple for applicants and your HR team. Xeno live support software can help make this process efficient and stress-free. With a host of features to help you provide virtual HR, from video chat for interviews, to direct appointment booking, a knowledge base and […]
Keep customers
July 8, 2020
How to Leave Customers Wanting More
Having loyal, returning customers is a goal of many businesses. But how do you ensure a customer will be back to buy your goods or services again? The key lies within a good customer retention strategy. Making customers feel special is the best way to leave them wanting more from your business. There are many […]
Keep customers
July 5, 2020
5 KPIs to Keep Your Eye on for Perfect Customer Satisfaction
The rationale behind building a business, as you probably already know, is to build a product that customers find useful, and make a profit building that product. As a matter of fact, worldwide economy is built around little transactions between customers who make up industries or markets. What this means is that if you do not provide your […]
Convert customers
June 24, 2020
How Brands can Reduce their Customer Acquisition Cost
Customer acquisition cost (or CAC) is a metric that has been relegated to the background in many small businesses and brands. Many small businesses don’t understand what it means and how it affects their business, not to mention how to reduce it. CAC refers to the costs of sales and marketing that are generated from […]
Convert customers
June 22, 2020
7 Important Metrics to Focus on for Effective Lead Conversion
The only way to run a business successfully is to constantly convert leads. This applies to every industry, from electronics to hemp and non-profit. No matter what you sell, your goal is to convince people who need it and are interested in it to buy it or act on it. You must push leads to […]
Keep customers
May 25, 2020
How to Keep Your Customers Amid the COVID-19 Crisis
Due to the widespread COVID-19 outbreak that has brought the world’s economies to a standstill, many brands have been forced to change the way they do business, or worse: shut down completely. While it is unclear how much long-term impact this pandemic will have on the business landscape, one thing is sure: if business owners […]
Live response
May 21, 2020
The Benefits of Using Live Support for Banks
Are you utilizing live support for your clients? With most customers expecting an online service as standard today, there are a host of possible benefits that adding live support software could bring to a bank’s digital strategy. Potential customers researching services online, those looking to open an online bank account or existing ones that need […]
Live response
May 18, 2020
4 Live Support Benefits You Might Not Know
You might know live support as the little box in the corner of a website that offers advice when you are shopping online. Maybe you think it’s just an arm of customer service and that’s it. Well, there are a host of potential benefits that you may not have considered. It could help your business […]
Keep customers
May 13, 2020
5 Ways to Ensure Your Customers Remain Loyal to Your Brand
No matter what you sell, acquiring and keeping customers is always the foundation. The problem with many brands today is that they focus more on acquiring new customers, and not enough on keeping the old. Keeping old customers is always good for business, as studies have shown that old customers spend more than new ones. […]
Convert customers
May 11, 2020
5 Hacks to Reduce Abandoned Shopping Carts
Ahh the abandoned shopping cart. Can you imagine if it was as widespread in brick and mortar stores as it is online? Supermarket employees would not be happy! Unfortunately, it happens quite a lot online and businesses can lose a lot of yearly revenue because of it. But there are some steps you can take […]
Keep customers
May 6, 2020
5 Strategies to Ensure Long Term Loyalty from your Customers
In business, the journey to becoming the best doesn’t end at customer acquisition. Every entrepreneur worth his salt knows that getting customers to walk in is just a tiny fraction of a job well done. The customer expects to be met with the best quality service or product, and great incentive to stay for long. […]