When employing chatbots to help manage customer communication, it is common to have reservations about using them. We are accustomed to thinking of robot communication as choppy and unnatural. However, the truth is, technology has come a long way and most of the time, chatting with a chatbot can seem like you’re chatting with […]
With AI becoming more and more common, so has conversational experiences. Especially since no one likes interacting with artificial intelligence (AI) that doesn’t come naturally. As technology advances, so does your ability to offer conversational experiences to your customers. With a program such as Xeno, you can do just that by simply using our program […]
When COVID19 started sweeping the world in early 2020, a lot of businesses were at a loss and could not operate as they normally would. While the world is slowly trying to get back to normal, the pandemic is still roaring and businesses have had to change up the way they do things for […]
Here at Xeno, we are all about being eco-friendly and are conscious of the way our business impacts the environment. One of our greatest achievements is the fact that we have greatly minimized our carbon footprint and help our clients achieve the same thing every day! Keep reading if you are interested in […]
Omnichannel – I bet you’ve heard it a lot recently. Are you even sure what it means? Just so we all start off on the same foot: providing an omnichannel approach means offering your service across more than one platform, but it is so more than just that, an effective omnichannel strategy keeps […]
What is a Knowledge Base? A knowledge base is somewhere your customers can go to access all kinds of information on your business. A knowledge base is typically organized in a way that makes it easy for someone to find a certain piece of information they are looking for and helps reduce the amount […]
Having loyal, returning customers is a goal of many businesses. But how do you ensure a customer will be back to buy your goods or services again? The key lies within a good customer retention strategy. Making customers feel special is the best way to leave them wanting more from your business. There are many […]
The rationale behind building a business, as you probably already know, is to build a product that customers find useful, and make a profit building that product. As a matter of fact, worldwide economy is built around little transactions between customers who make up industries or markets. What this means is that if you do not provide your […]
Due to the widespread COVID-19 outbreak that has brought the world’s economies to a standstill, many brands have been forced to change the way they do business, or worse: shut down completely. While it is unclear how much long-term impact this pandemic will have on the business landscape, one thing is sure: if business owners […]
No matter what you sell, acquiring and keeping customers is always the foundation. The problem with many brands today is that they focus more on acquiring new customers, and not enough on keeping the old. Keeping old customers is always good for business, as studies have shown that old customers spend more than new ones. […]
In business, the journey to becoming the best doesn’t end at customer acquisition. Every entrepreneur worth his salt knows that getting customers to walk in is just a tiny fraction of a job well done. The customer expects to be met with the best quality service or product, and great incentive to stay for long. […]
Customer loyalty has a host of potential benefits. Loyal customers can be more likely to spend more and tell their friends about your company. It can also cost more to acquire new customers than keep existing ones. Aiming to improve your customer loyalty can be a smart move. There are a number of different tactics […]