Attract customers July 8, 2022
Make Xeno Your Own: Customizing Options

  Xeno has numerous customization options to help you seamlessly integrate it into your business workflows and make it your own.  You can use these customizations to tailor it to the needs of your business, individual team members and your customers, from scheduling support hours, meetings or language translation, to designing custom paths for your […]

Convert customers March 4, 2022
Xeno Makes Your Marketing Marvelous

If you thought Xeno was only about support for existing customers, well think again! Xeno can be used to support many arms of your business, including marketing.  Here’s how:   Integrations with Popular Apps Xeno has integrations with many popular apps that help with marketing and other business processes, including Marketo, Zapier and Salesforce. These […]

Attract customers February 25, 2022
The Three Ps of Onboarding: Planning, Personalisation and Opinion

  Ok we might have been pushing it with the last P, but stick with us! On-point onboarding is essential for running a successful online business. Good onboarding strategy helps to give a solid first impression to your company and introduction to your product, increases customer satisfaction and decreases churn. Good onboarding shows customers how […]

Keep customers February 18, 2022
The Ingredients for Customer Retention

  Nearly everyone loves cake, and you can guarantee a tasty, well-made cake will keep your friends and family coming back again and again to the cupboard to grab a slice.  Much like the tasty cake, you want customers to keep coming back to your business again and again.  And you can’t make a good […]

Attract customers December 27, 2021
How to Get New Customers (and Keep Them Too)!

  As a business, your customers should be at the center of everything. Knowing fully well who your customers are, and their patterns would help you keep your business running. However, it is not just about knowing who your customers are, it is knowing the identity of your business as well and what makes you […]

Attract customers December 24, 2021
The One Thing Remote Teams Can’t Live Without

  The work landscape has changed dramatically over the past year because of the COVID-19 pandemic. Companies have had no other choice but to switch to remote work as governments mandated everyone to stay home, and closed borders.  When the COVID-19 first shut down in-person businesses in 2020, it took quite a while for some […]

Keep customers November 12, 2021
Growing an Online Business for Beginners: Keeping Customers

  Once you are bringing in new leads and converting them to customers the next step is keeping them, or in fancy terms: customer retention. This could be customers coming back for repeat business or keeping subscribers if you provide a membership / subscription service.  Customer retention has a myriad of benefits. It can be […]

Keep customers June 14, 2021
The Key to Creating Loyal Customers

  So you just landed a new customer. Great job! Now what? Bringing in new customers is great, so long as you can keep them coming back for more. This is where a lot of businesses end up struggling. We get so caught up in being eye-catching enough to draw in new customers that we […]

Attract customers June 4, 2021
Using Live Support as a Retail Store

Having an online presence alongside brick-and-mortar stores is almost essential these days. One can compliment the other, helping to bring in new customers, retain existing ones and upsell on individual purchases. Online ordering can work in tandem with in-store browsing, whilst collecting in store options increases store footfall. Adding another customer service tool to your […]

Keep customers May 24, 2021
Email Marketing Makes Sense: The Benefits

Have you started building an email list yet? Which strategies do you use as part of your marketing process? There are lots to choose from, but email can still be a powerful marketing tool. It gives you control to talk to leads and potential customers on your terms, you can laser focus the content of […]

Attract customers January 4, 2021
UX: Giving Your Users A Great Experience

Have you abandoned a purchase online because the process just seemed too complicated? Maybe you didn’t know which button to follow, or couldn’t even find your cart?    The power of an awesome user experience is real. A well-designed website that’s optimized to give a smooth user experience could help increase the number of your […]

Keep customers September 21, 2020
How A Conversation Flow Works

When employing chatbots to help manage customer communication, it is common to have reservations about using them. We are accustomed to thinking of robot communication as choppy and unnatural.   However, the truth is, technology has come a long way and most of the time, chatting with a chatbot can seem like you’re chatting with […]

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