Since the creation of the internet, social media has been one of the biggest tools used by millennials to build businesses and make millions of dollars from it. A good example is 22-year old Kylie Jenner, whose net worth was recently estimated to be about $1 billion dollars, and she sold about 51% of her […]

Onboarding is the combined processes of welcoming new customers to your product, educating them on how to use it and setting expectations for your future relationship. Strong customer onboarding could help to increase your customer retention rate. Planning, communication and optimization can be important here. Here are some tips that could help to improve your […]

  Yes, that’s right, an article about monkeys and customer retention strategy, bear with us for this one. Have you ever seen monkeys swinging from tree to tree in the jungle tree line? They glide effortlessly from branch to branch. They are in flow, not thinking about what might happen if they miss a branch, […]

In the year 3000 the population of the earth has spread across the solar system. With the invention of a chemical that makes it possible for any atmosphere to support human life, people are sampling the delights of Mercury through to Pluto. With a strong economy and a population vastly bigger than 100 years ago […]

When things are easy, life just works right? A survey by the Customer Contact Council found that the one of the biggest factors for increasing customer loyalty was decreasing effort. Did you know that using live support for your business could help to decrease effort in a number of ways? And Xeno specifically, has lots […]

Valentine’s Day is here. If you are in a relationship, long term or new. Have you thought about what you might do? If you will get gifts, and what they will be? Depending on the outlook of your partner, forgetting or messing up Valentine’s day could affect your relationship. And this got us to thinking. […]

In this new year, you need to focus more on keeping the customers you already have than trying to get new ones. If the above statement is your mindset, then congratulations! You’re already one step ahead of many people in the business who are spending so much to bring in leads, but working so little […]

Many top businessmen in the world say that the customer is the most important part of any business, and it’s true when you think in tandem with them. This is because all decisions are driven by the customers desires, whether old or new, and you must keep up with them or you are going to […]

Have you ever been on a bad first date? Some people may prefer to give a second chance, but usually a bad first date means there won’t be a another one. And definitely no long-term relationship. But we got to thinking and we’ve realized that there is a similarity between pulling off a good first […]

Picture the world 100 years from now. Elon Musk has successfully colonized Mars and everyone has mastered space travel. With just a single button, you can transport yourself to McDonalds in Mars and have some coke and fries with some alien bugs. What does it look like in your mind? Cool, right? What about your […]

Why do some customers buy from you only once and never return? Many startups face this problem. They manage to acquire a customer or two but lose them after the customer has made the first purchase. If you are part of this group, and you are wondering why your best customers are ditching you for […]

Do you hear the words qualitative and quantitative data get mentioned a lot when reading about feedback and how to reduce churn? Do you just skip over them as you don’t really understand what they mean? Well, do not fear as we’ve put together a quick description with examples. Feedback is a key component in […]