Xeno has numerous customization options to help you seamlessly integrate it into your business workflows and make it your own. You can use these customizations to tailor it to the needs of your business, individual team members and your customers, from scheduling support hours, meetings or language translation, to designing custom paths for your […]
Attract customers
February 28, 2022
Spring Cleaning: Tidying Up Your Customer Service with Xeno
As the nights start to get lighter and the air a little warmer, Spring is just around the corner. Are you doing a touch of spring cleaning in preparation for summer? Spring cleaning doesn’t just have to be for your house. Does your company have some areas that you feel could be tidied up […]
Keep customers
February 18, 2022
The Ingredients for Customer Retention
Nearly everyone loves cake, and you can guarantee a tasty, well-made cake will keep your friends and family coming back again and again to the cupboard to grab a slice. Much like the tasty cake, you want customers to keep coming back to your business again and again. And you can’t make a good […]
Attract customers
December 27, 2021
How to Get New Customers (and Keep Them Too)!
As a business, your customers should be at the center of everything. Knowing fully well who your customers are, and their patterns would help you keep your business running. However, it is not just about knowing who your customers are, it is knowing the identity of your business as well and what makes you […]
Attract customers
December 24, 2021
The One Thing Remote Teams Can’t Live Without
The work landscape has changed dramatically over the past year because of the COVID-19 pandemic. Companies have had no other choice but to switch to remote work as governments mandated everyone to stay home, and closed borders. When the COVID-19 first shut down in-person businesses in 2020, it took quite a while for some […]
Attract customers
December 20, 2021
Why Everyone is Using Live Response (and You Should Too!)
Nowadays, it may seem like everyone is using live response software on their websites. Everywhere you look, you see chatboxes and buttons that promise to connect you with a live team member. The truth is, lots of businesses are using live response to step up their sales game and you could be, and should be, […]
Keep customers
November 12, 2021
Growing an Online Business for Beginners: Keeping Customers
Once you are bringing in new leads and converting them to customers the next step is keeping them, or in fancy terms: customer retention. This could be customers coming back for repeat business or keeping subscribers if you provide a membership / subscription service. Customer retention has a myriad of benefits. It can be […]
Convert customers
October 25, 2021
Organize to Optimize: Xeno Features that Save You time and Money
Optimize, optimize, optimize, if you’ve been in the digital marketing world for any amount of time, no doubt you have heard this phrase time and time and again, and for good reason, who doesn’t want their business operating as well as it can at all levels. There are many benefits of live response as standard, […]
Convert customers
July 16, 2021
Growing an Online Business for Beginners: Customer Conversion
Once you are bringing leads into your business, the next step is to move them towards a sale, and convert them into actual customers. Just to recap, a lead means a potential customer and conversion means turning potential customers into actual ones. To sell online, it’s important to cultivate trust in your brand and […]
Convert customers
July 12, 2021
The Do’s and Don’ts of Lead Conversion: What to do and what not to do when converting leads into paying customers
Lead conversion can be just as frustrating as the process of lead generation. Once you’ve finally figured out where and how to find your leads, now you’re tasked with the job of finally converting them into paying customers. But how exactly do you do that without sending them running for the hills with all that […]
Attract customers
July 9, 2021
Growing an Online Business for Beginners: Generating Leads
When you start an online business, there are lots of things to think about when it comes to growth. How will people know about you? How can you get those people to trust you and educate them about your product? And on top of this, how do you get them to come back to you […]
Live response
June 28, 2021
How Live Response Will Change Your Business For the Better
If you’re like most business owners, you’re always looking for ways to improve your operations and increase customer satisfaction. Even if things are already going smoothly in your business, no harm can come from looking for ways to improve! One of the best, and easiest, ways any business can make an immediate improvement to […]