As a business, your customers should be at the center of everything. Knowing fully well who your customers are, and their patterns would help you keep your business running. However, it is not just about knowing who your customers are, it is knowing the identity of your business as well and what makes you […]
The work landscape has changed dramatically over the past year because of the COVID-19 pandemic. Companies have had no other choice but to switch to remote work as governments mandated everyone to stay home, and closed borders. When the COVID-19 first shut down in-person businesses in 2020, it took quite a while for some […]
Nowadays, it may seem like everyone is using live response software on their websites. Everywhere you look, you see chatboxes and buttons that promise to connect you with a live team member. The truth is, lots of businesses are using live response to step up their sales game and you could be, and should be, […]
We’ve been talking about the power of social media scheduling recently on this blog, how it can help you to be more efficient and plan out a content calendar for the future, but before you start creating a content plan you may not know what types of posts are available to you. So we are […]
It’s that time of the year again, shorts and flip flops are out, BBQs are fired up, and mostly, people are moaning about it being too hot, haha. And you know what’s a great way to cool down, ICE CREAM! Did you know that there are many similarities between running an online business, and a […]
When you start an online business, there are lots of things to think about when it comes to growth. How will people know about you? How can you get those people to trust you and educate them about your product? And on top of this, how do you get them to come back to you […]
Having an online presence alongside brick-and-mortar stores is almost essential these days. One can compliment the other, helping to bring in new customers, retain existing ones and upsell on individual purchases. Online ordering can work in tandem with in-store browsing, whilst collecting in store options increases store footfall. Adding another customer service tool to your […]
Are you struggling to get your lead generation off of the ground? Attracting leads online can be frustrating. But did you know, as well as upping your customer service game and helping to increase conversion, live support software can assist you in this process. And Xeno comes with some shiny features to make […]
Have you considered investing in live support software for your website? Do you wonder what all the fuss is about? You’ve all heard the phrase I’m sure. You bake a yummy cake, which is a good cake regardless, but what could make it that tad little better? Well, […]
Carrying on from our last article, we continue looking at what it takes to build a user experience that doesn’t put users off but instead keeps them coming back time and time again and get them talking about you to their friends, family and business colleagues. Last time, we’ve looked at positive steps you […]
Have you abandoned a purchase online because the process just seemed too complicated? Maybe you didn’t know which button to follow, or couldn’t even find your cart? The power of an awesome user experience is real. A well-designed website that’s optimized to give a smooth user experience could help increase the number of your […]
Email marketing is a highly effective digital marketing option, but it can be a disheartening and slow process when you start out. Sending a carefully crafted email to 30 subscribers and getting 5 opens is not fun. So here are some tips for taking your email list from little to large, fast. Give […]