Xeno has numerous customization options to help you seamlessly integrate it into your business workflows and make it your own.  You can use these customizations to tailor it to the needs of your business, individual team members and your customers, from scheduling support hours, meetings or language translation, to designing custom paths for your […]

  As the nights start to get lighter and the air a little warmer, Spring is just around the corner. Are you doing a touch of spring cleaning in preparation for summer? Spring cleaning doesn’t just have to be for your house.  Does your company have some areas that you feel could be tidied up […]

  Ok we might have been pushing it with the last P, but stick with us! On-point onboarding is essential for running a successful online business. Good onboarding strategy helps to give a solid first impression to your company and introduction to your product, increases customer satisfaction and decreases churn. Good onboarding shows customers how […]

  Are you tired of spending hours thinking up content ideas to attract leads online, only to find that your latest posts have been seen by 5 people, and one of those was your mum? Social media platforms use algorithms to determine who and how many people your posts are shown to, and one of […]

  As a business, your customers should be at the center of everything. Knowing fully well who your customers are, and their patterns would help you keep your business running. However, it is not just about knowing who your customers are, it is knowing the identity of your business as well and what makes you […]

  The work landscape has changed dramatically over the past year because of the COVID-19 pandemic. Companies have had no other choice but to switch to remote work as governments mandated everyone to stay home, and closed borders.  When the COVID-19 first shut down in-person businesses in 2020, it took quite a while for some […]

Nowadays, it may seem like everyone is using live response software on their websites. Everywhere you look, you see chatboxes and buttons that promise to connect you with a live team member. The truth is, lots of businesses are using live response to step up their sales game and you could be, and should be, […]

We’ve been talking about the power of social media scheduling recently on this blog, how it can help you to be more efficient and plan out a content calendar for the future, but before you start creating a content plan you may not know what types of posts are available to you. So we are […]

It’s that time of the year again, shorts and flip flops are out, BBQs are fired up, and mostly, people are moaning about it being too hot, haha. And you know what’s a great way to cool down, ICE CREAM!  Did you know that there are many similarities between running an online business, and a […]

When you start an online business, there are lots of things to think about when it comes to growth. How will people know about you? How can you get those people to trust you and educate them about your product? And on top of this, how do you get them to come back to you […]

Having an online presence alongside brick-and-mortar stores is almost essential these days. One can compliment the other, helping to bring in new customers, retain existing ones and upsell on individual purchases. Online ordering can work in tandem with in-store browsing, whilst collecting in store options increases store footfall. Adding another customer service tool to your […]

    Are you struggling to get your lead generation off of the ground? Attracting leads online can be frustrating. But did you know, as well as upping your customer service game and helping to increase conversion, live support software can assist you in this process. And Xeno comes with some shiny features to make […]