You may have been told countless times by social media consultants, adverts or emails in your inbox that you should be posting blogs to promote your business online. But do you know why? And did you know that pairing a content strategy with live support software could be a match made in heaven? […]
Here at Xeno, we are all about being eco-friendly and are conscious of the way our business impacts the environment. One of our greatest achievements is the fact that we have greatly minimized our carbon footprint and help our clients achieve the same thing every day! Keep reading if you are interested in […]
Omnichannel – I bet you’ve heard it a lot recently. Are you even sure what it means? Just so we all start off on the same foot: providing an omnichannel approach means offering your service across more than one platform, but it is so more than just that, an effective omnichannel strategy keeps […]
What is a Knowledge Base? A knowledge base is somewhere your customers can go to access all kinds of information on your business. A knowledge base is typically organized in a way that makes it easy for someone to find a certain piece of information they are looking for and helps reduce the amount […]
When it comes to hiring online, you want the process to be simple for applicants and your HR team. Xeno live support software can help make this process efficient and stress-free. With a host of features to help you provide virtual HR, from video chat for interviews, to direct appointment booking, a knowledge base and […]
Having loyal, returning customers is a goal of many businesses. But how do you ensure a customer will be back to buy your goods or services again? The key lies within a good customer retention strategy. Making customers feel special is the best way to leave them wanting more from your business. There are many […]
The rationale behind building a business, as you probably already know, is to build a product that customers find useful, and make a profit building that product. As a matter of fact, worldwide economy is built around little transactions between customers who make up industries or markets. What this means is that if you do not provide your […]
Customer acquisition cost (or CAC) is a metric that has been relegated to the background in many small businesses and brands. Many small businesses don’t understand what it means and how it affects their business, not to mention how to reduce it. CAC refers to the costs of sales and marketing that are generated from […]
The only way to run a business successfully is to constantly convert leads. This applies to every industry, from electronics to hemp and non-profit. No matter what you sell, your goal is to convince people who need it and are interested in it to buy it or act on it. You must push leads to […]
Due to the widespread COVID-19 outbreak that has brought the world’s economies to a standstill, many brands have been forced to change the way they do business, or worse: shut down completely. While it is unclear how much long-term impact this pandemic will have on the business landscape, one thing is sure: if business owners […]
Are you utilizing live support for your clients? With most customers expecting an online service as standard today, there are a host of possible benefits that adding live support software could bring to a bank’s digital strategy. Potential customers researching services online, those looking to open an online bank account or existing ones that need […]
You might know live support as the little box in the corner of a website that offers advice when you are shopping online. Maybe you think it’s just an arm of customer service and that’s it. Well, there are a host of potential benefits that you may not have considered. It could help your business […]