Convert customers November 18, 2019
Trust Signals: The Secret Sauce for Conversion?

Converting can be hard. Driving people along the funnel, taking them from interest to purchase, until you strike gold (or dollars). Building trust is one of the things that can help you to convert. There are some things you can add to your website that may help to build this: trust signals. They come in different […]

Keep customers November 13, 2019
Keep a Clean Sheet: Tips for Increasing FCR

Even if you aren’t into soccer, I’m sure you have heard this expression: keeping a clean sheet. This is when the goalkeeper is yet to let in any goals. It’s quite an accolade and talked about a lot by commentators and fans. It can have a strong psychological effect on how you think the game […]

Attract customers November 11, 2019
How To Initiate Interest For Your Business

Ping. A lead has just landed on your page and asked a question. They wait for about 10 seconds and then, if they don’t get an answer to what they need, they run off to a competitor. In order to provide exemplary customer experience, you need to be quick in replying! If you have numerous […]

Keep customers November 4, 2019
How to Appreciate Your Customers

Everybody needs appreciation. In any relationship, all parties must feel valued. When you appreciate your customers, you make them feel special. You need to learn the art of appreciation to attract and keep new customers. Showing your customers gratitude after service is a sure bet to customer loyalty. A simple thank you note, or an […]

Keep customers October 29, 2019
Are angry customers making you lose business?

Have you ever received a message from a customer that made your head spin? When customers are fuming, it is essential to attend to customer problem resolution immediately. However, if you aren’t logged on to your customer management system or don’t have all your apps open, this may be difficult. So how do you build […]

Keep customers October 21, 2019
Simple Ways to Get Return Customers

Having return customers that come back all the time is a dream for many business owners. They are a key piece in having a sustainable business. But they are also something business owners have trouble obtaining. Getting return customers isn’t actually too difficult if you know what to do. In fact, here are a few […]

Convert customers October 14, 2019
The Sorcery of Conversion: How Live Support Could Help

Do you feel like converting leads into customers is some kind of magic? Well, live support could be the magical touch you need to help turn your conversion rate around. There are actually a lot of similarities between how magicians and live support operates. Magicians have a quick touch, are loved by many and are […]

Attract customers October 9, 2019
How to Generate Leads with Social Media

Generating leads is a great way to get potential customers, especially when you use social media to do so. So many people are on social media that it is an untapped audience full of potential leads. So, why not take advantage of this resource? Generating leads is all about collecting potential customers’ information. The best […]

Live response September 30, 2019
A Helping Hand: 8 Xeno Features that Make Life Easy

Live support is fast becoming a popular choice for online businesses. Bridging the gap between old school customer service and the digital self-serve age, it offers a humanized customer experience, all from the comfort of one’s own home. Your business is as strong as the tools it uses, and a quality live support software such […]

Keep customers September 23, 2019
Improving Onboarding: Your First Day on the Job

Onboarding customers is a lot like your first day at a new job. Your company is the employee, and the new customer, your boss. You need to impress them with your skills, show that you can make life easy for them, keep them happy and most of all, demonstrate value. Your onboarding process could affect […]

Live response September 16, 2019
How to Write FAQs: A Recipe

Do you want to cook up a storm with your FAQ page? Strong FAQ pages may save your business time and money, help with conversion and even SEO. But you have to use the right ingredients, in the right order if you want to get the maximum benefit. Once you’ve prepared your delicacy you can […]

Keep customers September 9, 2019
Be Your Customers Best Friend

Building lasting relationships and providing good customer service can be similar to building a strong friendship. Being there for your customers when they need you, knowing the right words to say, showing them that you care and making them feel valued. Compare this to bad friends that never return your calls, or do so weeks […]

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