When employing chatbots to help manage customer communication, it is common to have reservations about using them. We are accustomed to thinking of robot communication as choppy and unnatural. However, the truth is, technology has come a long way and most of the time, chatting with a chatbot can seem like you’re chatting with […]
Do you wonder how people always find out about awesome new apps and tech before you do? Have you heard of Product Hunt? As a consumer, it’s an easy way to discover cool, innovative and brand-new tech that could help you in your personal and business life. And for businesses, it can be a great […]
With AI becoming more and more common, so has conversational experiences. Especially since no one likes interacting with artificial intelligence (AI) that doesn’t come naturally. As technology advances, so does your ability to offer conversational experiences to your customers. With a program such as Xeno, you can do just that by simply using our program […]
When COVID19 started sweeping the world in early 2020, a lot of businesses were at a loss and could not operate as they normally would. While the world is slowly trying to get back to normal, the pandemic is still roaring and businesses have had to change up the way they do things for […]
Social Media Marketing can be a great way to spread awareness of your business and attract leads online. It seems like everyone you know is on Facebook, whilst other platforms such as Instagram continue to grow, and there are new platforms popping up all of the time. It is a channel you can add […]
You may have been told countless times by social media consultants, adverts or emails in your inbox that you should be posting blogs to promote your business online. But do you know why? And did you know that pairing a content strategy with live support software could be a match made in heaven? […]
Here at Xeno, we are all about being eco-friendly and are conscious of the way our business impacts the environment. One of our greatest achievements is the fact that we have greatly minimized our carbon footprint and help our clients achieve the same thing every day! Keep reading if you are interested in […]
Omnichannel – I bet you’ve heard it a lot recently. Are you even sure what it means? Just so we all start off on the same foot: providing an omnichannel approach means offering your service across more than one platform, but it is so more than just that, an effective omnichannel strategy keeps […]
What is a Knowledge Base? A knowledge base is somewhere your customers can go to access all kinds of information on your business. A knowledge base is typically organized in a way that makes it easy for someone to find a certain piece of information they are looking for and helps reduce the amount […]
When it comes to hiring online, you want the process to be simple for applicants and your HR team. Xeno live support software can help make this process efficient and stress-free. With a host of features to help you provide virtual HR, from video chat for interviews, to direct appointment booking, a knowledge base and […]
Having loyal, returning customers is a goal of many businesses. But how do you ensure a customer will be back to buy your goods or services again? The key lies within a good customer retention strategy. Making customers feel special is the best way to leave them wanting more from your business. There are many […]
The rationale behind building a business, as you probably already know, is to build a product that customers find useful, and make a profit building that product. As a matter of fact, worldwide economy is built around little transactions between customers who make up industries or markets. What this means is that if you do not provide your […]