Do you feel like converting leads into customers is some kind of magic? Well, live support could be the magical touch you need to help turn your conversion rate around. There are actually a lot of similarities between how magicians and live support operates. Magicians have a quick touch, are loved by many and are […]
Generating leads is a great way to get potential customers, especially when you use social media to do so. So many people are on social media that it is an untapped audience full of potential leads. So, why not take advantage of this resource? Generating leads is all about collecting potential customers’ information. The best […]
Live support is fast becoming a popular choice for online businesses. Bridging the gap between old school customer service and the digital self-serve age, it offers a humanized customer experience, all from the comfort of one’s own home. Your business is as strong as the tools it uses, and a quality live support software such […]
Onboarding customers is a lot like your first day at a new job. Your company is the employee, and the new customer, your boss. You need to impress them with your skills, show that you can make life easy for them, keep them happy and most of all, demonstrate value. Your onboarding process could affect […]
Do you want to cook up a storm with your FAQ page? Strong FAQ pages may save your business time and money, help with conversion and even SEO. But you have to use the right ingredients, in the right order if you want to get the maximum benefit. Once you’ve prepared your delicacy you can […]
Building lasting relationships and providing good customer service can be similar to building a strong friendship. Being there for your customers when they need you, knowing the right words to say, showing them that you care and making them feel valued. Compare this to bad friends that never return your calls, or do so weeks […]
It can be frustrating not knowing what your customers want, right? Do you sometimes think it would be a lot easier if you could just read minds? Well, thankfully asking for feedback can get a pretty similar result. Instead of just trying to spot trends in analytics and generally trying to predict the future, […]
You could have the most amazing restaurant, with a unique and delicious menu, but if people don’t know where your restaurant is, or it isn’t visible to them from the high street, your efforts may be wasted. In a similar way, live support is an excellent customer service tool that can allow you to quickly […]
Are you planning a pool party this summer to deal with the heat? Or have you been invited to one? There are some things that can make a party exceptional, and make you feel like you never want to leave. And there are a lot of similarities between these x-factors and ideas that may help […]
Its summertime and the bees are buzzing back and forth, collecting pollen to make into honey. Just like businesses work hard to try and take leads from interest to purchase, turning them into customers. There are factors that make it easier to produce honey, and in a similar way there are tools business owners can […]
There appears to be a shift in recent years from lead generation to lead engagement. It’s not enough to simply gather leads and hope that they will convert to customers. You need to provide them with the correct information at the right time, qualify and nurture them, driving towards that sale. Live support software can […]
Some people may think of inactive customers in a negative light, like so-called friends that never call or text. At Xeno, we see them more like cute little dormice in hibernation. It’s possible to wake them up and get them to come back to you, you just have to do it in the right way. […]