Currently, there are 7.6 billion people on earth, and everyone is unique—or at least that’s what we would like to believe. To feel valued and important in this seemingly endless ocean of people is a basic human need. But, businesses often tend to forget that this holds true even for the way in which we […]
Live response
July 8, 2018
C.H.A.T.: The Key to Live Response Customer Communication
In case you are still unaware of it, real-time customer communication is the customers’ favorite channel. Indeed, 42% of your leads and customers would rather communicate with your team via live chat than email (23%) or social media (16%). Although instant messaging is used by small and medium-sized businesses to go the extra mile with customer […]