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September 11th, 2020

What Are Conversational Experiences (and Why You Need Them)

With AI becoming more and more common, so has conversational experiences. Especially since no one likes interacting with artificial intelligence (AI) that doesn’t come naturally.

As technology advances, so does your ability to offer conversational experiences to your customers. With a program such as Xeno, you can do just that by simply using our program that includes an automated chatbot capable of conversing naturally with your customers.

If you’re still not convinced, keep reading to learn more about conversational experiences and how your business can benefit from them!

 

What Are Conversational Experiences?

 

Conversational experiences are real-time conversations between a person and a form of AI that flows as naturally as a conversation between two humans. Essentially, they effectively mimic a human conversation.

Usually, these conversational experiences take place through a chatbot, but they can also happen through vocal conversations (think Siri or Alexa).

 

Why Are Conversational Experiences Important?

Creating valuable conversational experiences is very important for any business that utilizes AI. For starters, conversational experiences greatly improve someone’s customer service experience. We have all been on phone calls where we have to keep repeating ourselves because the automated bot doesn’t understand what we were saying. It’s annoying, right?

Creating valuable conversational experiences is very important for any business that utilizes AI. For starters, conversational experiences greatly improve someone’s customer service experience. We have all been on phone calls where we have to keep repeating ourselves because the automated bot doesn’t understand what we were saying. It’s annoying, right?

A good conversational experience means paving an easier and more comfortable way for your customers to find answers to their questions, resolving their concerns quickly all while effectively maintaining a smooth flow of information.

Establishing a good conversational experience with customers also puts them more at ease and promotes a good relationship, making it easier for them to keep coming back for more positive interaction with your organization or company.

Well, now who doesn’t want happy customers?!

In addition, the main goal of creating conversational experiences is a better understanding of customers’ intent. With this information handy, you can begin to custom tailor your products, services, content, and more to suit your customers’ preferences. And when your customers find exactly what they need with you, they turn into loyal repeat customers! Who doesn’t love returning customers?

Last, but certainly not least, setting up an app specially designed to create valuable conversational experiences takes a lot off of your plate so you are free to spend time on things that matter most. Think about all the stress relief you could experience if your AI is able to give these conversational experiences to your customers!

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Jennifer B.
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