Revenue, customer loyalty and profit and loss are metrics many business owners focus on to decide how fast their business is growing, if it is growing at all. In this time when many businesses can get leads information and attract leads online, many brands now focus on lead and customer interaction with their brands, in […]
Attract customers
April 29, 2020
Funnel Focus: The Awareness Stage
Do you hear the word ‘sales funnel’ a lot? But is the only funnel you’ve heard of used to pour liquids into things? A sales funnel is a way of looking at the customer journey, from becoming aware of your business to making a purchase. It’s a model of the typical stages to take each […]
Keep customers
April 27, 2020
4 Tips to Build Customer Loyalty
Customer loyalty has a host of potential benefits. Loyal customers can be more likely to spend more and tell their friends about your company. It can also cost more to acquire new customers than keep existing ones. Aiming to improve your customer loyalty can be a smart move. There are a number of different tactics […]
Convert customers
April 22, 2020
Cake Baking: A Recipe for Conversion
Cake baking is some kind of culinary wizardry isn’t it. You take some flour, eggs and sugar (and some other things) and in a few hours you have a taste sensation. Does converting leads also seem like a mystery to you? Could your conversion rate be improved? Live support has features that could help you […]
Convert customers
April 20, 2020
3 Often Overlooked Methods That Can Boost Your Conversion Rate
At every point in a business life, the goal of the entrepreneur is to increase top line revenue. Doing this usually involves increasing the number of customers or improving the rate at which you push leads to take action, or simply put, the conversion rate. The art of closing the deal has always been a […]
Keep customers
April 17, 2020
Four Mistakes Business make that makes Customer Retention Difficult
Why would anyone sabotage his own business’ chances of making it to the top of its industry? I’m sure you can think of no reason why anybody would want to do that. Unfortunately, many businesspeople make big mistakes in their customer retention strategy and make it difficult to retain their customers. This reduces the lifetime […]
Keep customers
April 13, 2020
Reducing Churn Through Smooth Communication
Good communication is important for all areas of your business. And reducing churn is no exception. It can help you to increase consumer satisfaction, listen to customer feedback and more. All of which could increase your customer retention rate. Live support software can help to make communication between customers and your staff smooth. Let’s take a […]
Live response
April 8, 2020
4 Epic Benefits of Live Response
Have you heard about live response? A new customer support channel that lets you talk to your customers in real time, and it can all be done remotely too. You may already know about it, but did you know how many epic benefits it can offer? Support agents can talk to multiple customers at […]
Keep customers
April 6, 2020
4 Actions That Could Help to Reduce Churn
Focusing on lowering your churn rate low could be a sensible strategy for your business. Did you know it can be more expensive to acquire new customers than to keep your existing ones? But are you stuck for ideas on how to reduce churn? Here are some strategies that you could integrate into your customer […]
Attract customers
April 1, 2020
2 Popular Lead Generation Strategies for Your Business
What is your strategy to attract leads online? Have you doubled down on content marketing, email or something else? You may be using a combination. There is more than one way of generating potential customers. We thought we would take a look at 2 popular methods for you: Social Media Marketing A large percentage […]
Live response
March 30, 2020
Why Live Response is the Exact Tool You Need for Your Business Right Now
For some months now, the world has been thrown into a little bit of confusion, no thanks to the COVID-19 (Coronavirus outbreak of 2019) pandemic. Many major sports leagues in the world like the NBA, MLS and EPL have been suspended and top celebrities have been in isolation because they have been tested positive for […]
Convert customers
March 25, 2020
5 Important Factors That Make Lead Conversion Possible and Easy
Your conversion rate is the easiest way to rate your lead and customer interaction with your brand and tell if you are going to remain in business for much longer. In much simpler terms, if your conversion rate is low, you’ll be bankrupt soon. While many businesspeople understand why it is important to improve your […]