Attract customers June 4, 2021
Using Live Support as a Retail Store

Having an online presence alongside brick-and-mortar stores is almost essential these days. One can compliment the other, helping to bring in new customers, retain existing ones and upsell on individual purchases. Online ordering can work in tandem with in-store browsing, whilst collecting in store options increases store footfall. Adding another customer service tool to your […]

White Label May 31, 2021
White Label: what are the benefits?

  White labeling is when you sell a product that you bought from another manufacturer. The manufacturer sells the product to you with a “white label” that you can apply your own branding to. This is the gist of what happens when a grocery store has their own store brand of groceries. It’s basically the […]

Keep customers May 24, 2021
Email Marketing Makes Sense: The Benefits

Have you started building an email list yet? Which strategies do you use as part of your marketing process? There are lots to choose from, but email can still be a powerful marketing tool. It gives you control to talk to leads and potential customers on your terms, you can laser focus the content of […]

Live response May 21, 2021
Time is Money : Efficient Live Support thanks to Xeno

Running live support can get complicated and confusing, especially if it’s part of an Omnichannel strategy. It’s important to use an effective live support software that helps everything to run smoothly and efficiently. Spending time inputting data and communicating ineffectively with colleagues can waste a lot of time that could be put to better use. […]

Live response May 17, 2021
4 Advantages of Adopting Omnichannel

  Have you ever thought of customer service as an artform? It’s a bit out there but bear with me. When you look at a good painting, you don’t see the individual lines, you see the picture as a whole, if you listen to a well-known song, you don’t just listen to the cymbal by […]

White Label May 10, 2021
What is White Label and how does it work?

What is White Label? White Label is a term that is being thrown around more and more these days. But many people are still in the dark as to what exactly white label is and how it works. More importantly, they don’t know how it could benefit their business. White label is when one company […]

Live response April 23, 2021
Remote Ways to Increase Sales

As the coronavirus pandemic continues to drag on, some businesses are still struggling to regain their footing after a year of switching to remote practices. While most businesses have settled into their new remote routines by now, they are still struggling to maintain sales.   It’s no surprise that selling your product without being able […]

Convert customers April 19, 2021
6 Savvy Features of Xeno to Help Conversion

How efficient is your business at converting leads into customers? Live support software could help you take visitors on your website from interest to purchase. It provides a way to instantly connect with your support agents where they can offer personal assistance, qualify leads, collect lead information and more. Xeno has lots of features to […]

Convert customers April 16, 2021
5 Cracking Features to Cultivate Epic Customer Service

Good customer service is a key component of any successful business strategy, get it right and you could nurture brand advocates, increase conversion and lower churn, whilst getting it wrong can be bad news.  Live support software can be a great compliment to your customer support strategy, giving instant, 1-to-1 advice to customers 24/7, if […]

Attract customers April 12, 2021
4 Features to Levitate Your Lead Generation

    Are you struggling to get your lead generation off of the ground? Attracting leads online can be frustrating. But did you know, as well as upping your customer service game and helping to increase conversion, live support software can assist you in this process. And Xeno comes with some shiny features to make […]

Live response January 25, 2021
The Best Tools to Improve Remote Communication for Teams

When you have a remote team, communication can get a bit tricky, especially when you factor in different time zones, internet connection speeds, and more. It’s easy for team members to miss messages and lose track of information when everyone is operating differently.   If you find that communication in your team isn’t up to […]

Attract customers January 21, 2021
Xeno, The Cherry on the Top of Your Marketing Muffin

      Have you considered investing in live support software for your website?   Do you wonder what all the fuss is about?       You’ve all heard the phrase I’m sure. You bake a yummy cake, which is a good cake regardless, but what could make it that tad little better? Well, […]

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