Keep customers March 4, 2019
Keep the Fire Burning: How to Keep Customers Interested

Customers may not be getting the most out of your product for a number of reasons. They may get frustrated with particular functions or they may not be aware of certain features that could be a game changer for their business. So, their usage starts to drop or tail off completely. Never fear though, because […]

Xeno news February 28, 2019
Booking your meetings in a few clicks

Have you always wanted to avoid those back-and-forth emails when setting up meetings with your customers? Thanks to Xeno’s Meetings feature, your customers can now schedule meetings with your team in a few clicks, straight from your chatbox. Your team can also synchronize Google Calendar with Xeno. Meetings will be added automatically without interfering with […]

Keep customers February 26, 2019
First Impressions: How Live Customer Support Can Help

Giving a good first impression helps your business keep customers in the long term. Indeed, it has been found by a study that a good onboarding process can increase retention, not just in week 1, but even in week 10 of a customer’s product usage. First impressions are of prime importance: another study reveals that […]

Convert customers February 25, 2019
All Aboard: Using Live Support in Onboarding

Customer onboarding is the process of welcoming new customers into your business once you have taken them from interest to purchase, helping them to get the most out of your product and addressing any issues they may have. Done well, this can lead to more sales and may help to lower churn rate. The personal […]

Keep customers February 20, 2019
Creating Customer Partnerships, Encouraging Loyalty

Acquiring new customers is 25 percent more expensive than retaining a new one. Despite this reality, a lot of businesses still lose around 20 percent of their customers every year simply because they failed to nurture their relationship with their customers. It’s a fact that businesses lose some customers along the way, but only a […]

Live response February 18, 2019
Live Response Means More Sales, Less Costs

If you have been involved in business for any length of time, whether it is marketing, sales, customer service or any other aspect of operations, you might have heard of a million different ‘next best things’ or new approaches. So, I know what you are thinking, here’s another empty promise of all kinds of benefits, […]

Xeno news February 14, 2019
Give your contacts the 411 with our News Feed feature!

Looking for a quick and easy way to keep your contacts posted about your product updates? You can now write short scoops in Xeno and display them directly into your chatbox. That’s what a News Feed is: a record of all notable changes made to a service or product. Your visitors can access your News Feed […]

Live response February 10, 2019
Why Live Chat Works for Millennials

Millennials love to be connected, and they want it at their fingertips. 58% expect to engage with a brand whenever they choose. The irony is that we are more “connected” than ever before, but we may be making things more impersonal. Automation is becoming increasingly popular. We can order a bunch of flowers for our mum […]

Xeno news February 5, 2019
Welcome home! Introducing the Xeno Chatbox Home Screen

There’s no better feeling than feeling welcome, whether it’s somewhere you barely know or your own home. 😍 Because we believe your chatbox should be much more than just a messaging tool, we have gathered everything related to your customer communication in a single place that we have dubbed “Chatbox Home Screen”. This is displayed […]

Convert customers February 4, 2019
4 Questions that Will Help You Convert Leads Faster

Lead generation is the lifeblood of any business. However, a lead gen campaign that is deemed successful is one that shows conversion. In other words, your lead generation efforts are nothing if you cannot turn your prospects into buying customers. Many marketers will tell you that timing has a lot to do with lead conversion. […]

Keep customers February 4, 2019
Streamline Your Customer Service Process

Time and money can be wasted daily in business. Streamlining your live support process could help to increase consumer satisfaction and hopefully reduce churn. Giving customers a speedy response, putting them through to the relevant people and continuously monitoring metrics are just few of the areas you could start improving. Let’s have a deeper look […]

Keep customers January 29, 2019
When to Use Chatbots, and When Not To

Chatbots can be a great addition to your customer retention strategy. They can save you time, money, and help to keep consumer satisfaction high so that our clients come back for more. But one of the reasons live chat is so popular is because of the human touch. So, it’s best to strike a balance […]