How efficient is your business at converting leads into customers? Live support software could help you take visitors on your website from interest to purchase. It provides a way to instantly connect with your support agents where they can offer personal assistance, qualify leads, collect lead information and more. Xeno has lots of features to help you along in this area. Keep on top of customer opinion with surveys and analytics, stay organized with its self-powered CRM, internal messages and more.
Let’s take a closer look!
Surveys
It’s important to find what is working for your business and what isn’t. Xeno lets you create post-chat surveys easily with qualitative and quantitative questions so that you can stay in the loop and know exactly what your customers think of your business.. In addition to improving your conversion rate this could help to improve First Contact Resolution, and even reduce churn.
Analytics
Analytics can also help you to find what works and what doesn’t. Xeno’s range of analytics help you to take a closer look at customer satisfaction, staff performance and more, with categories including conversations, team and contact satisfaction.
Self-Powered CRM
Organization can help you to increase your conversion rate and generally make life easier, saving time and money for your business. Xeno’s self-powered CRM lets you stay on top of your data, automatically adding all contacts to an enriched address book that also syncs with other apps such as Marketo to optimize your process.
Unified Customer Communication
Potential customers can be found on a variety of different platforms and have different preferences when it comes to communication. With Xeno you can provide omnichannel support on major platforms such as Facebook, Twitter, email and more. And your agents can provide said support without even leaving their Xeno workspace.
Internal Messages
When working together as a team, the easier information can be shared between the members, the better. With Xeno’s internal messages team members can easily communicate and exchange information to work effectively together. Sending internal messages is as easy as 1,2,3 thanks to Xeno, and they’re, of course, invisible to your contact.
Instant, Live, 1-on-1 Communication
Purchases on the internet can happen quickly and at any time of day, with Xeno live chat customers can talk instantly with agents if they have questions that could mean the difference between them making a purchase or moving on. They may have questions about pricing plans, features or an issue at the checkout etc. Xeno’s seamless workflow makes it as simple as possible for your customers to get in touch with the right person on your team, to get their questions answered as quickly as possible.
Wrapping It Up
So, there you go, live support can help with converting customers as well as lots of other lovely benefits. Xeno has a stack of features that could help with conversion and others that generally make life easier for you and your business. These include: conversation continuity, integrations with other apps and live and delayed modes to adapt to your team’s availability.
