If you’re like most business owners, you’re always looking for ways to improve your operations and increase customer satisfaction. Even if things are already going smoothly in your business, no harm can come from looking for ways to improve!
One of the best, and easiest, ways any business can make an immediate improvement to their business is by adding live response technology to their website! Live response gives you the ability to communicate directly to your customers or clients via a live chat the minute they need your assistance, and the heart of Xeno is, you guessed it, an easily-deployable chatbox, as well as a whole array of features to help you attract, convert, and keep customers.
While you can see where your customers would appreciate this feature, you may be wondering how it could be beneficial to your business in the long run. If so, keep reading!
Your Time Will Be Better Spent
For starters, live response will cut down on the amount of time you spend doing trivial activities such as answering phone calls and emails. Imagine if you could cut all the time spent going back and forth with customers via email and phone. You could get a lot more done!
With live response, you could actually get that time back! Xeno’s live response software takes care of customers’ needs any time they have questions or concerns by being available around the clock. Live response is easily accessible by any customer and you can program it to do basically whatever you need it to.
Whether you need to schedule meetings, answer questions, or collect responses, live response can do it in a way that frees up your time for more important things!
Your Conversion Rates Will Improve
The minute you start to offer live response, your conversion rates will start to improve. This will be due to the fact that you will be able to capture more customers left on the fence who are still deciding whether or not to buy your product.
Not only could you automate a teaser message to be sent if the system recognizes they left something in their cart for instance, thanks to Xeno’s automated communication feature, but having live chat available also means they can ask any and every question they have to make an informed decision.
Being readily available for them in these situations is the key to making more sales.
Your Customer Loyalty Will Increase
Live response makes for great customer loyalty because it shows your customers and clients that you care. Customers take note of businesses who are available to cater to their needs and who make it easy to get their questions answered.
Whether they have an issue that needs solving or simply want to get answers, omnichannel live response ensures that their needs get met no matter where they contact you from. Whether it is via your website, app, social media, or even via text message, they will find it easy to get in touch with you thanks to live response.
And when their needs are sufficiently met, they will remember when it comes time to spend their money with you again.
You Will Stand Out Among Your Competitors
Live response isn’t something customers take for granted, and it will show when you start to outshine your competitors.
Nowadays, everything is about ease of use. Customers want to make purchases, book appointments, and even schedule meetings in a matter of seconds right from their phones. While you may not need all of these features to run your business, chances are you do need a few of them.
Live response gives you one area for your customers to do all of these things and that is something we’re betting not all of your competitors have.
Xeno offers features like an automated chatbot programmed with small talk and conversation flows that you can create, to map out a conversation beforehand depending on the situation: saving you time and money, while getting your customer exactly what they need!
If that doesn’t pique your interest, how does a demo sound? Contact us today to schedule your free demo!