Do you plan your content schedule for the month, schedule your posts and then sit back and relax? Or do you think about it last minute, mash together an idea and post it whenever you think about it? Planning and scheduling in advance are not always a bed of roses, but there are quite […]

Running live support can get complicated and confusing, especially if it’s part of an Omnichannel strategy. It’s important to use an effective live support software that helps everything to run smoothly and efficiently. Spending time inputting data and communicating ineffectively with colleagues can waste a lot of time that could be put to better use. […]

  Have you ever thought of customer service as an artform? It’s a bit out there but bear with me. When you look at a good painting, you don’t see the individual lines, you see the picture as a whole, if you listen to a well-known song, you don’t just listen to the cymbal by […]

As the coronavirus pandemic continues to drag on, some businesses are still struggling to regain their footing after a year of switching to remote practices. While most businesses have settled into their new remote routines by now, they are still struggling to maintain sales.   It’s no surprise that selling your product without being able […]

When you have a remote team, communication can get a bit tricky, especially when you factor in different time zones, internet connection speeds, and more. It’s easy for team members to miss messages and lose track of information when everyone is operating differently.   If you find that communication in your team isn’t up to […]

  2021 is finally here! And with it came a bunch of much needed New Year’s Resolutions. While many people may be focusing on their health or home, some are making their New Year’s Resolutions all about work.   As we all know, 2020 changed the way the majority of the world worked. Many people […]

2020 has been a whirlwind of a year and even now that it’s the holiday season, the craziness of this year isn’t going to change. For many, this holiday season is gearing up to be the weirdest holiday season they have ever experienced.   The same goes for remote teams! Many businesses who were forced […]

    Between the Coronavirus lockdowns in early 2020 and the new lockdowns going into the holiday season, more and more people are struggling with remote working and communication. Not to mention, the closer we get to the holidays, the more hectic things seem to get.   As things are ramping up, it’s important for […]

Thanks to the coronavirus, more teams have moved to remote operations and communication than ever before. And while the pandemic rages on, it doesn’t look like teams will be moving back to normal any time soon.   At first, remote communication was just a temporary solution to maintain social distancing but now, it seems as […]

Remote communication is a hot topic right now. Especially as businesses continue to navigate the lingering pandemic. And while some people are thriving in the new world of remote communication, some people are still struggling. It’s true that nothing can replace good old fashioned face-to-face communication, but with remote communication growing in necessity, as well […]

  Conversational experiences are an important factor to focus on for any business that provides customer services. They are a staple for providing quality customer experiences which ultimately leads to customer retention and more sales. It’s a win-win!   But, how do you provide these conversational experiences for every single customer? Moreso, how do you […]

  Remote communication is currently more important than it has ever been. Since the coronavirus has forced many businesses to move online, digital communication is the new standard and some are still struggling to find a sustainable system.   Creating a sustainable remote communication system can seem daunting, especially when there are a lot of […]