When employing chatbots to help manage customer communication, it is common to have reservations about using them. We are accustomed to thinking of robot communication as choppy and unnatural. However, the truth is, technology has come a long way and most of the time, chatting with a chatbot can seem like you’re chatting with […]
Keep customers
September 7, 2020
3 Reasons Why Remote Communication is Your Best Sustainable Option
Remote communication has been growing over the past few years, but it has never been more essential than it became this year. With the coronavirus halting in-person business operations, many businesses were forced to move online where they had not done so before. Even as things begin to slowly return to normal, it’s important […]
Live response
July 13, 2020
How Live Support Can Help Your Hiring Process
When it comes to hiring online, you want the process to be simple for applicants and your HR team. Xeno live support software can help make this process efficient and stress-free. With a host of features to help you provide virtual HR, from video chat for interviews, to direct appointment booking, a knowledge base and […]
Live response
May 21, 2020
The Benefits of Using Live Support for Banks
Are you utilizing live support for your clients? With most customers expecting an online service as standard today, there are a host of possible benefits that adding live support software could bring to a bank’s digital strategy. Potential customers researching services online, those looking to open an online bank account or existing ones that need […]
Live response
May 18, 2020
4 Live Support Benefits You Might Not Know
You might know live support as the little box in the corner of a website that offers advice when you are shopping online. Maybe you think it’s just an arm of customer service and that’s it. Well, there are a host of potential benefits that you may not have considered. It could help your business […]
Live response
April 8, 2020
4 Epic Benefits of Live Response
Have you heard about live response? A new customer support channel that lets you talk to your customers in real time, and it can all be done remotely too. You may already know about it, but did you know how many epic benefits it can offer? Support agents can talk to multiple customers at […]
Live response
March 30, 2020
Why Live Response is the Exact Tool You Need for Your Business Right Now
For some months now, the world has been thrown into a little bit of confusion, no thanks to the COVID-19 (Coronavirus outbreak of 2019) pandemic. Many major sports leagues in the world like the NBA, MLS and EPL have been suspended and top celebrities have been in isolation because they have been tested positive for […]
Live response
March 16, 2020
Why Live Chat Should Be A Top Priority for Your Marketing Goals In 2020
No matter what your marketing goals are for 2020, you need to find a system that offers immediate responses to meet immediate responses. Why is that? Well, according to a study done by Nature communication, the collective attention span of people in the world is decreasing, thanks to the abundance of information and availability of […]
Live response
March 2, 2020
10 Super Cool Features of Xeno
Live support can be a powerful addition to many aspects of your business. Did you know that it could help to attract new leads, convert them into customers and even to keep them with you, once they have invested in your business. And Xeno is a quality live support software that has a host of […]
Live response
February 19, 2020
4 Predictions for The Future of Customer Communication
Technology is moving at a rapid rate and the way businesses operate is reflecting this. Do you wonder how customer communication will look in 50 years’ time? Will we be speaking through telepathy while driving in our hover cars? Or be put through to a customer support agent with a simple hand gesture? Maybe there […]
Live response
February 10, 2020
If Live Support Were A Super-Hero
Now, I’m not saying that live support software is so powerful that it has superhuman abilities, that can only have come from another planet or created in a freak accident. But it can be a pretty powerful addition to your business, and it got us to thinking: If it were a superhero, what kind of […]
Live response
January 22, 2020
5 Ways Improving Your Live Response Can Directly Impact Your Customer Service
The customer is the most important person in a business, and every successful CEO knows that. That is why, for example, Jeff Bezos, the CEO of Amazon and the richest man in the world always leaves a seat in every board meeting empty for the customer. Now, I’m not saying you should be obsessive in […]