One of the great benefits of using live customer support is that employees can maintain a high level of service while talking to more than one customer at the same time. Live support has the highest consumer satisfaction rating out of all the channels, at 73 %. One of the reasons for this is the […]

Xeno is about simplicity. It aims to help businesses streamline their processes, especially in the area of customer support. To stay on course with our vision and commitment, we help our customers to succeed in the fastest and least stressful way possible through a seamless customer service support. Just like we mentioned in our previous […]

If you don’t know already, post-chat surveys are questionnaires given to customers at the end of your conversation. There are many benefits to using them: you can see how your customer service strategy as a whole is performing, how well individual representatives are doing and get suggestions for areas to improve upon. Getting post-chat surveys […]

A Verint study on customer retention revealed that 57% of customers want to switch brands because of a mistake, such as receiving the wrong order or the order does not meet their specifications and expectations. However, 43% revealed that they could overlook those mistakes and errors if they feel the company understands them. In this […]

Finding new customers is more difficult than customer retention.  However, retaining your customers is not without its challenges. With technology making all kinds of information accessible with one click, no one has been more informed today than the modern consumer. Companies cannot coerce modern consumers easily, even with shiny ads and attractive prizes. Consumers ask […]

There are many reasons that live support is great for ensuring customers come back to you again and again. But at the heart of your customer service experience, it’s your staff’s performance that counts. Taking the time to train your staff properly should see a higher customer retention rate and will save you money in […]

Zuberance describe a brand advocate “as a highly-satisfied customer or other who recommends their favorite brands and products without being paid to do so.” Brand advocates are a fantastic way of attracting new customers at little expense on your part. With 77% of consumers more likely to buy a new product when learning about it from […]

Competition is stiff wherever you go—students compete who gets the highest grade, athletes try to outdo each other to get the gold medal, and in the world of business, companies try to create and offer the best product or service to get more customers and increase their revenue. Businesses might indeed attract more customers, but […]

Providing good customer service is without doubt one of the most important factors in retaining customers. Indeed, a report by Right Now found that 82% of customers stopped doing business with a company because of a negative experience. One of the ways to give top-notch service is to provide speedy customer problem resolution in live […]

When it comes to listening, no one understands its importance better than department store mogul J.C. Penney. He said: “The art of effective listening is essential to clear communication, and clear communication is necessary to management success”. When you take the listening route, the path to success is simple, fast, and uncomplicated: listen carefully, communicate […]

When it comes to customer experience, you need to make sure that your customers are satisfied. If they are not, it might affect your business in the worst way. So, how do you measure customer satisfaction? There are several ways to do so and it includes not only customer satisfaction surveys, but also actionable steps. In […]

Currently, there are 7.6 billion people on earth, and everyone is unique—or at least that’s what we would like to believe. To feel valued and important in this seemingly endless ocean of people is a basic human need. But, businesses often tend to forget that this holds true even for the way in which we […]