In the present digital era, live customer service is of utmost importance. It would not be wrong to say that it’s a race against the clock. For any business, being responsive is pivotal to build trust with customers. It is important to make consumers feel valued by providing immediate solutions to their concerns. You do […]
Keep customers
April 2, 2019
Identifying at Risk Customers: How Live Support Can Help
We all want to reduce our churn rate. In a perfect world, we would onboard customers, and they stay with us, forever. Unfortunately, it’s not that easy. But we do have some power, there are some tell-tale signs that could mean customers are about to/thinking of leaving you, giving you a chance to jump in […]
Live response
April 1, 2019
Why Live Response Is Determining the Top Competitors in Your Industry
Jaqueline was shopping with her girls nearby at a boutique. She picked out the cutest sweater and swiped her card to make a checkout. Mortified, the card declined even though she knew she was just paid Friday. What gives? She hurries to call the customer toll line on the back of the card. Thank you […]
Keep customers
March 27, 2019
How to Turn Negative Reviews into Something Good for Your Business (No Seriously)
You’ve closed the sale, got the money, and now you’re feeling like a winner. Until you receive one angry email coupled with a one-star review. You don’t understand what went wrong: you have the amazing product, the best live customer service, and a marketing campaign to boot. Don’t ignore the review just yet, here’s how […]
Live response
March 25, 2019
Keep it on a Level: How to Avoid Confusing Your Customers
Using live support should be a smooth, flowing and stress-free experience for customers. But as can be the case when words are concerned, it could get complicated quickly if you say the wrong thing or use complicated jargon. Certain practices can leave customers dazed and confused too, such as passing them between multiple members and […]
Convert customers
March 20, 2019
5 FAQ about how to convert leads to loyal customers
You need customers. Every company needs customers. However, the progression from customer attraction to customer conversion can often be tedious, painful, and costly for most businesses. Twenty-first-century shoppers are well-informed and have more options than at any point in history. Thus, businesses have learned that generating traffic alone does not automatically lead to purchase from […]
Keep customers
March 18, 2019
Keep Them Coming Back with Co-Browsing
Co-browsing is the sharing of a customer’s screen with a customer representative who can then interact with the customers browser. Alone, live support can be a great way of increasing customer satisfaction in your business. It’s personable, accessible and fast. But there are some features such as co-browsing that can put the cherry on top […]
Xeno news
March 14, 2019
Around the world, around the world…
Hello! Bonjour! ¡Hola! Hallo! 😀 You ask, we deliver! Xeno’s chatbox is now available in over 50 languages! Your leads and customers can finally see your chatbox in their own languages, depending on their browser settings, giving you the opportunity to go above and beyond to satisfy them! How to activate your chatbox languages: […]
Attract customers
March 12, 2019
Is Your Brand Buff?
Branding is important for any business. It can help to make sales at each stage of your sales funnel, but it is especially important in the awareness phase. Potential leads are coming into contact with your brand for the first time and if your branding is not cohesive and they don’t like what you have […]
Keep customers
March 11, 2019
The Customer Experience: Looking at The Big Picture
There appears to be growing trend of businesses competing with each other over customer experience. Your customer experience is everything that customers encounter with your business, from your products, the level of service you provide, right down to your email signature. Customer service is a large part of it. Today, customers want to be able […]
Xeno news
March 7, 2019
Teams and sub-teams: how to make your life easier
Here at Xeno, we’re always trying to make your experience better and your life easier! That’s why we have updated our Teams feature. You can now create sub-teams! Ok, but what are sub-teams? If you have a team named Subscription team, for example, you could create two sub-teams: Subscription request sub-team and Subscription problem […]
Live response
March 6, 2019
Collaboration Is Key: Why Multi-Channel Support Is the Future of Business
Today there are more ways than ever for customers and leads to contact your business. Customers want to be able to choose which channel they use. And they will reward you if you give them the option. In a study by the Aberdeen Group, businesses providing service over a multitude of channels had a customer retention […]