Generally speaking, there are only three ways to increase your revenue, no matter how big or small the company is: Increase the number of customers you have Increase your price Sell more to your existing customers Basically, it boils down to convincing your customers to buy more or to buy at a higher price, or […]
Keep customers
November 11, 2019
Why You Should Focus More on Keeping Your Customers Than Acquiring New Ones
Keep customers
November 4, 2019
How to Appreciate Your Customers
Everybody needs appreciation. In any relationship, all parties must feel valued. When you appreciate your customers, you make them feel special. You need to learn the art of appreciation to attract and keep new customers. Showing your customers gratitude after service is a sure bet to customer loyalty. A simple thank you note, or an […]
Keep customers
October 29, 2019
Are angry customers making you lose business?
Have you ever received a message from a customer that made your head spin? When customers are fuming, it is essential to attend to customer problem resolution immediately. However, if you aren’t logged on to your customer management system or don’t have all your apps open, this may be difficult. So how do you build […]
Keep customers
October 21, 2019
Simple Ways to Get Return Customers
Having return customers that come back all the time is a dream for many business owners. They are a key piece in having a sustainable business. But they are also something business owners have trouble obtaining. Getting return customers isn’t actually too difficult if you know what to do. In fact, here are a few […]
Convert customers
October 14, 2019
The Sorcery of Conversion: How Live Support Could Help
Do you feel like converting leads into customers is some kind of magic? Well, live support could be the magical touch you need to help turn your conversion rate around. There are actually a lot of similarities between how magicians and live support operates. Magicians have a quick touch, are loved by many and are […]
Attract customers
October 9, 2019
How to Generate Leads with Social Media
Generating leads is a great way to get potential customers, especially when you use social media to do so. So many people are on social media that it is an untapped audience full of potential leads. So, why not take advantage of this resource? Generating leads is all about collecting potential customers’ information. The best […]
Live response
September 30, 2019
A Helping Hand: 8 Xeno Features that Make Life Easy
Live support is fast becoming a popular choice for online businesses. Bridging the gap between old school customer service and the digital self-serve age, it offers a humanized customer experience, all from the comfort of one’s own home. Your business is as strong as the tools it uses, and a quality live support software such […]
Keep customers
September 23, 2019
Improving Onboarding: Your First Day on the Job
Onboarding customers is a lot like your first day at a new job. Your company is the employee, and the new customer, your boss. You need to impress them with your skills, show that you can make life easy for them, keep them happy and most of all, demonstrate value. Your onboarding process could affect […]
Live response
September 16, 2019
How to Write FAQs: A Recipe
Do you want to cook up a storm with your FAQ page? Strong FAQ pages may save your business time and money, help with conversion and even SEO. But you have to use the right ingredients, in the right order if you want to get the maximum benefit. Once you’ve prepared your delicacy you can […]
Keep customers
September 9, 2019
Be Your Customers Best Friend
Building lasting relationships and providing good customer service can be similar to building a strong friendship. Being there for your customers when they need you, knowing the right words to say, showing them that you care and making them feel valued. Compare this to bad friends that never return your calls, or do so weeks […]
Keep customers
September 2, 2019
How to Read Minds: Feedback Collection Methods
It can be frustrating not knowing what your customers want, right? Do you sometimes think it would be a lot easier if you could just read minds? Well, thankfully asking for feedback can get a pretty similar result. Instead of just trying to spot trends in analytics and generally trying to predict the future, […]
Live response
August 26, 2019
Step Up Your Connections: Increasing Engagement in Live Support Software
You could have the most amazing restaurant, with a unique and delicious menu, but if people don’t know where your restaurant is, or it isn’t visible to them from the high street, your efforts may be wasted. In a similar way, live support is an excellent customer service tool that can allow you to quickly […]