Live response September 6, 2018
Making Sense of Metrics: The Top Statistics for Live Customer Support

The popularity of live support is rapidly increasing, and it can be an effective way to quickly resolve customer problems. The customer satisfaction rate for this channel is higher than most other platforms. But you have to use it in the right way. There are a number of metrics you can use to help optimize […]

Live response September 5, 2018
The Ideal Response Time: How Can Teams Respond Faster to Customers

Consumers worldwide utilize the internet to get easy access to products, services, and support. In response, businesses across industries invest more in customer support. A study from Harvard, however, makes companies rethink their responsiveness to customer problems. According to research, companies fail to respond on-demand to their customers online. While consumers expect a response in […]

Live response August 27, 2018
The Importance of Platform—Being Near Your Customers

Real-time customer communication, or live response, is a proven solution for customer interaction, delivering higher returns on investment than other approaches, as well as improved customer response. However, to make the most from live response, the customer support team needs to be able to reach out to customers in a familiar environment they are used […]

Live response August 24, 2018
The Art of Conversation: Live Support Tips

Live customer support allows you to talk directly to customers more easily than ever before. And the great news about this is that customers like chatting. They want their issues to be solved in a personal manner and they love to be made to feel special. Mastering the art of conversation is a sure-fire way […]

Live response July 8, 2018
C.H.A.T.: The Key to Live Response Customer Communication

In case you are still unaware of it, real-time customer communication is the customers’ favorite channel. Indeed, 42% of your leads and customers would rather communicate with your team via live chat than email (23%) or social media (16%). Although instant messaging is used by small and medium-sized businesses to go the extra mile with customer […]

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