You need customers. Every company needs customers. However, the progression from customer attraction to customer conversion can often be tedious, painful, and costly for most businesses. Twenty-first-century shoppers are well-informed and have more options than at any point in history. Thus, businesses have learned that generating traffic alone does not automatically lead to purchase from […]
Keep customers
March 18, 2019
Keep Them Coming Back with Co-Browsing
Co-browsing is the sharing of a customer’s screen with a customer representative who can then interact with the customers browser. Alone, live support can be a great way of increasing customer satisfaction in your business. It’s personable, accessible and fast. But there are some features such as co-browsing that can put the cherry on top […]
Xeno news
March 14, 2019
Around the world, around the world…
Hello! Bonjour! ¡Hola! Hallo! 😀 You ask, we deliver! Xeno’s chatbox is now available in over 50 languages! Your leads and customers can finally see your chatbox in their own languages, depending on their browser settings, giving you the opportunity to go above and beyond to satisfy them! How to activate your chatbox languages: […]
Attract customers
March 12, 2019
Is Your Brand Buff?
Branding is important for any business. It can help to make sales at each stage of your sales funnel, but it is especially important in the awareness phase. Potential leads are coming into contact with your brand for the first time and if your branding is not cohesive and they don’t like what you have […]
Keep customers
March 11, 2019
The Customer Experience: Looking at The Big Picture
There appears to be growing trend of businesses competing with each other over customer experience. Your customer experience is everything that customers encounter with your business, from your products, the level of service you provide, right down to your email signature. Customer service is a large part of it. Today, customers want to be able […]
Xeno news
March 7, 2019
Teams and sub-teams: how to make your life easier
Here at Xeno, we’re always trying to make your experience better and your life easier! That’s why we have updated our Teams feature. You can now create sub-teams! Ok, but what are sub-teams? If you have a team named Subscription team, for example, you could create two sub-teams: Subscription request sub-team and Subscription problem […]
Live response
March 6, 2019
Collaboration Is Key: Why Multi-Channel Support Is the Future of Business
Today there are more ways than ever for customers and leads to contact your business. Customers want to be able to choose which channel they use. And they will reward you if you give them the option. In a study by the Aberdeen Group, businesses providing service over a multitude of channels had a customer retention […]
Keep customers
March 4, 2019
Keep the Fire Burning: How to Keep Customers Interested
Customers may not be getting the most out of your product for a number of reasons. They may get frustrated with particular functions or they may not be aware of certain features that could be a game changer for their business. So, their usage starts to drop or tail off completely. Never fear though, because […]
Xeno news
February 28, 2019
Booking your meetings in a few clicks
Have you always wanted to avoid those back-and-forth emails when setting up meetings with your customers? Thanks to Xeno’s Meetings feature, your customers can now schedule meetings with your team in a few clicks, straight from your chatbox. Your team can also synchronize Google Calendar with Xeno. Meetings will be added automatically without interfering with […]
Keep customers
February 26, 2019
First Impressions: How Live Customer Support Can Help
Giving a good first impression helps your business keep customers in the long term. Indeed, it has been found by a study that a good onboarding process can increase retention, not just in week 1, but even in week 10 of a customer’s product usage. First impressions are of prime importance: another study reveals that […]
Convert customers
February 25, 2019
All Aboard: Using Live Support in Onboarding
Customer onboarding is the process of welcoming new customers into your business once you have taken them from interest to purchase, helping them to get the most out of your product and addressing any issues they may have. Done well, this can lead to more sales and may help to lower churn rate. The personal […]
Keep customers
February 20, 2019
Creating Customer Partnerships, Encouraging Loyalty
Acquiring new customers is 25 percent more expensive than retaining a new one. Despite this reality, a lot of businesses still lose around 20 percent of their customers every year simply because they failed to nurture their relationship with their customers. It’s a fact that businesses lose some customers along the way, but only a […]