If you have been involved in business for any length of time, whether it is marketing, sales, customer service or any other aspect of operations, you might have heard of a million different ‘next best things’ or new approaches. So, I know what you are thinking, here’s another empty promise of all kinds of benefits, […]
Xeno news
February 14, 2019
Give your contacts the 411 with our News Feed feature!
Looking for a quick and easy way to keep your contacts posted about your product updates? You can now write short scoops in Xeno and display them directly into your chatbox. That’s what a News Feed is: a record of all notable changes made to a service or product. Your visitors can access your News Feed […]
Live response
February 10, 2019
Why Live Chat Works for Millennials
Millennials love to be connected, and they want it at their fingertips. 58% expect to engage with a brand whenever they choose. The irony is that we are more “connected” than ever before, but we may be making things more impersonal. Automation is becoming increasingly popular. We can order a bunch of flowers for our mum […]
Xeno news
February 5, 2019
Welcome home! Introducing the Xeno Chatbox Home Screen
There’s no better feeling than feeling welcome, whether it’s somewhere you barely know or your own home. 😍 Because we believe your chatbox should be much more than just a messaging tool, we have gathered everything related to your customer communication in a single place that we have dubbed “Chatbox Home Screen”. This is displayed […]
Convert customers
February 4, 2019
4 Questions that Will Help You Convert Leads Faster
Lead generation is the lifeblood of any business. However, a lead gen campaign that is deemed successful is one that shows conversion. In other words, your lead generation efforts are nothing if you cannot turn your prospects into buying customers. Many marketers will tell you that timing has a lot to do with lead conversion. […]
Keep customers
February 4, 2019
Streamline Your Customer Service Process
Time and money can be wasted daily in business. Streamlining your live support process could help to increase consumer satisfaction and hopefully reduce churn. Giving customers a speedy response, putting them through to the relevant people and continuously monitoring metrics are just few of the areas you could start improving. Let’s have a deeper look […]
Keep customers
January 29, 2019
When to Use Chatbots, and When Not To
Chatbots can be a great addition to your customer retention strategy. They can save you time, money, and help to keep consumer satisfaction high so that our clients come back for more. But one of the reasons live chat is so popular is because of the human touch. So, it’s best to strike a balance […]
Attract customers
January 28, 2019
5 Reasons Facebook Ads Are Popular
We all want to attract more leads online. A few years ago, you could generate some strong awareness for your brand from Facebook without spending a penny. But the game has changed. Bonsey Jaden found a steady decline in organic reach from 5.4% in 2015 to 1.2% in 2018. Luckily, Facebook ads offer some opportunities to […]
Keep customers
January 23, 2019
Keep Them Coming Back: Live Support Goals for 2019
“Failure to prepare is preparing to fail.” You’ve probably heard that old adage. Indeed, when it comes to running a successful business, preparation is pretty important. If you want to reduce your churn rate and smash your business goals this year, it may be time to lay some best plans. We may be well into […]
Live response
January 21, 2019
Overcoming Language Barriers with Live Chat
With technology advancing, it has been easier to communicate with each other, no matter which part of the world you are in. It has also given businesses a lot of opportunities to expand their reach in terms of geographic location. However, that has also brought new challenges, and one of them is language. This challenge […]
Keep customers
January 16, 2019
Using Live Chat Transcripts to Keep Your Customers
Live chat has come a long way from being used for fun to becoming an essential business tool. Time after time, its features have evolved to help businesses become successful. One of these features is the chat transcript. The conversations you have with your customers and visitors are more than just conversations — they are […]
Convert customers
January 13, 2019
What is a CRM? And How Does It Help Conversion?
CRM stands for Customer Relationship Management. In short, it is a software system that brings together communication and data from all areas of your business: marketing, sales and customer service — integrating them into one place so you can more efficiently run your business. As your business grows, CRMs can take the stress out of […]