Live response January 22, 2020
5 Ways Improving Your Live Response Can Directly Impact Your Customer Service

The customer is the most important person in a business, and every successful CEO knows that. That is why, for example, Jeff Bezos, the CEO of Amazon and the richest man in the world always leaves a seat in every board meeting empty for the customer. Now, I’m not saying you should be obsessive in […]

Live response January 6, 2020
Interplanetary Support: The Future of Communication?

It’s the year 3000, civilization has come a long way over the past 1000 years. After inventing a chemical that makes even the most inhospitable atmosphere able to support human life, the population of earth spread itself across the Solar System. Sun worshippers heading for Mars and those that loved to ski and snowboard setting […]

Live response December 15, 2019
The Do’s and Don’ts of Live Chat

Many top organizations agree and understand that the customer is the most important member of any company. More important than the IT guy, the marketer, and even the CEO. It should go without saying then that active service to your customer should be your top priority as a company. To do this, you must always […]

Live response November 26, 2019
Live Like the Stars: Give Your Customers Their Own PA

Do you sometimes wish you could afford to hire a personal assistant for your life? Someone to organize your schedule for you, do all your life admin and sort out any problems, so you don’t have to deal with them? Blockbuster Hollywood actor style? You may not be able to afford your own PA but […]

Live response September 30, 2019
A Helping Hand: 8 Xeno Features that Make Life Easy

Live support is fast becoming a popular choice for online businesses. Bridging the gap between old school customer service and the digital self-serve age, it offers a humanized customer experience, all from the comfort of one’s own home. Your business is as strong as the tools it uses, and a quality live support software such […]

Live response September 16, 2019
How to Write FAQs: A Recipe

Do you want to cook up a storm with your FAQ page? Strong FAQ pages may save your business time and money, help with conversion and even SEO. But you have to use the right ingredients, in the right order if you want to get the maximum benefit. Once you’ve prepared your delicacy you can […]

Live response August 26, 2019
Step Up Your Connections: Increasing Engagement in Live Support Software

You could have the most amazing restaurant, with a unique and delicious menu, but if people don’t know where your restaurant is, or it isn’t visible to them from the high street, your efforts may be wasted. In a similar way, live support is an excellent customer service tool that can allow you to quickly […]

Live response July 22, 2019
Teamwork Makes the Dream Work: Complimenting FAQs with Live Support

A strong FAQ page is an important part of optimizing your website for conversion. In fact, Neil Patel describes it as “one of the most valuable moments in a conversion funnel”. It can help to answer questions that would otherwise leave customers on the brink of purchasing, strengthen trust in your brand, reassure leads and even help […]

Live response June 23, 2019
Back to the Old School: Traditional Values, Modern Twist

  Buying online is simple. 3 clicks and you can be done. There is no need to even speak to a human. This can be great for you and your customers, but automating all of your processes and neglecting the human element could lead to a hole in your customer service strategy. Using some of […]

Live response May 6, 2019
Get to Know: Your Knowledge Base

In today’s world, people want their problems to be solved quickly. Besides, a substantial percentage of them would prefer to do it themselves, rather than have someone help them through it. A help center is a collection of content that can help customers solve their own problems with your service or product. It contains the […]

Live response April 9, 2019
3 Reasons Live Chat Provides the Best Customer Service

In the present digital era, live customer service is of utmost importance. It would not be wrong to say that it’s a race against the clock. For any business, being responsive is pivotal to build trust with customers. It is important to make consumers feel valued by providing immediate solutions to their concerns. You do […]

Live response April 1, 2019
Why Live Response Is Determining the Top Competitors in Your Industry

Jaqueline was shopping with her girls nearby at a boutique. She picked out the cutest sweater and swiped her card to make a checkout. Mortified, the card declined even though she knew she was just paid Friday. What gives? She hurries to call the customer toll line on the back of the card. Thank you […]

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