Keep customers March 23, 2020
Getting Smart with Social Media for Customer Retention in 2020

Since the creation of the internet, social media has been one of the biggest tools used by millennials to build businesses and make millions of dollars from it. A good example is 22-year old Kylie Jenner, whose net worth was recently estimated to be about $1 billion dollars, and she sold about 51% of her […]

Live response March 16, 2020
Why Live Chat Should Be A Top Priority for Your Marketing Goals In 2020

No matter what your marketing goals are for 2020, you need to find a system that offers immediate responses to meet immediate responses. Why is that? Well, according to a study done by Nature communication, the collective attention span of people in the world is decreasing, thanks to the abundance of information and availability of […]

Keep customers March 11, 2020
5 Strategies to Improve Onboarding

Onboarding is the combined processes of welcoming new customers to your product, educating them on how to use it and setting expectations for your future relationship. Strong customer onboarding could help to increase your customer retention rate. Planning, communication and optimization can be important here. Here are some tips that could help to improve your […]

Convert customers March 9, 2020
5 Ways Live Support Can Help with Conversion

How good is your company at converting? Have you read countless articles about sales funnels and conversion rate optimization? But you could still do with some help taking leads from interest to purchase? Live support could be one avenue you are yet to explore? Live support software could help to increase your conversion rate for […]

Keep customers March 4, 2020
Monkeys and Your Business: Reducing Churn

  Yes, that’s right, an article about monkeys and customer retention strategy, bear with us for this one. Have you ever seen monkeys swinging from tree to tree in the jungle tree line? They glide effortlessly from branch to branch. They are in flow, not thinking about what might happen if they miss a branch, […]

Live response March 2, 2020
10 Super Cool Features of Xeno

Live support can be a powerful addition to many aspects of your business. Did you know that it could help to attract new leads, convert them into customers and even to keep them with you, once they have invested in your business. And Xeno is a quality live support software that has a host of […]

Keep customers February 26, 2020
Standing Out from The Crowd in The Year 3000

In the year 3000 the population of the earth has spread across the solar system. With the invention of a chemical that makes it possible for any atmosphere to support human life, people are sampling the delights of Mercury through to Pluto. With a strong economy and a population vastly bigger than 100 years ago […]

Attract customers February 24, 2020
Attracting Wildlife, and Customers

Do you struggle to attract leads for your business? Is your garden full of birds and insects? You may think there is no connection between these two questions. And I’m not a wildlife expert. But there appears to be a few similarities between building a thriving garden ecosystem and turning visitors into leads for your […]

Live response February 19, 2020
4 Predictions for The Future of Customer Communication

Technology is moving at a rapid rate and the way businesses operate is reflecting this. Do you wonder how customer communication will look in 50 years’ time? Will we be speaking through telepathy while driving in our hover cars? Or be put through to a customer support agent with a simple hand gesture? Maybe there […]

Keep customers February 17, 2020
The Easy Life: Reducing Effort with Xeno

When things are easy, life just works right? A survey by the Customer Contact Council found that the one of the biggest factors for increasing customer loyalty was decreasing effort. Did you know that using live support for your business could help to decrease effort in a number of ways? And Xeno specifically, has lots […]

Keep customers February 14, 2020
Be My Valentine? Building Lasting Relationships with Live Support

Valentine’s Day is here. If you are in a relationship, long term or new. Have you thought about what you might do? If you will get gifts, and what they will be? Depending on the outlook of your partner, forgetting or messing up Valentine’s day could affect your relationship. And this got us to thinking. […]

Convert customers February 12, 2020
5 Creative Ways To Convert More Leads in 2020

The year 2020 is upon us, and if you are among the smart businesspeople, you want to increase your profits this year, and that involves thinking about new and creative ways to convert more leads this new year. This article will share with you five creative ways you can move prospects on your list from […]

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