Unlimited live messages.
Live chat with your leads, customers and partners on the spot wherever they are over the web (including your website) using a single tool: Xeno.
Unlimited communication channels.
From the same place: Xeno, communicate across all customer channels (shared email addresses, websites, Facebook, Twitter, iOS, Android, etc.).
Update and resolve your contacts' live and delayed messages by marking them as resolved or to be resolved (aka ticket system).
Unlimited bot messages.
Xeno comes with a 24/7 Smart Assistant Bot that you can use with your contacts to help automate Marketing, Sales, and Support tasks, saving you time and money.
Create and edit an unlimited number of posts for your knowledge base (made accessible to your: Team, Bot, and knowledge base front-end).
Once your knowledge base contains posts, give your contacts the joy of a dedicated https self-service help center!
Xeno identifies your contacts by their first names, last names, or any other details you'd like. You can also choose to have your contacts' IDs automatically inserted into live chats.
Live & Delayed modes
Xeno automatically adapts to your team's availability. You can also manually switch between Live (synchronous) and Delayed mode (asynchronous chats) at any time.
Unlimited predefined responses.
Any of your knowledge base posts can be used as pre-defined responses in any live convo.
Create Topics to shorten the connection time between your contacts and your team members.
Our Meetings feature helps you schedule meetings without all the annoying back-and-forths. Tell Meetings your availability preferences and it will do the rest.
Maintaining a public chronological record of all notable changes made to your product or service is a great way to keep your contacts informed about what your organization is up to at any [...]
Unlimited pre-chat questions.
Throw some questions at your contacts before the start of the chat session to gather information on them (not always recommended as it can be a source of friction).
Ask your contact to provide a specific data point about themselves, such as their name, email, or phone number. Their response will automatically populate your address book.
Following a live chat session, propose a survey to your contacts to find out what they really think about your organization.
Auto-translate any text message instantly from one language to another: a must-have if you operate in multiple markets or look to conquer new markets abroad.
Bright business decisions are driven by brilliant data. Our reporting feature lets you know how your team and bot are performing.
During live convos, you can take screenshots of a contact's screen in order to fully understand their issue and better serve them.
Unlimited manual messages.
These are real-time, one-off messages that can be manually sent to any one of your contacts. Sometimes you just gotta strike up a convo the old-fashioned way.
Unlimited auto messages.
Configure pre-written auto-messages to reach online visitors according to defined triggers. Pre-write and automate chats, topbars, tooltips, pop-ups and emails.
Unlimited internal convos.
By leveraging internal conversations and notes between team members, you can easily collaborate behind the scenes to serve your contacts quickly.
Give your contacts the comfort of their native language. As soon as the web browser language is detected, the chat box will show off its fluency in English, or Spanish, or Hindi, or...
Your team and your contacts can instantly share any file type (audio, compressed, data, image, presentation, spreadsheet, video, and text). This feature is bi-directional.
Funnel incoming live convos thanks to our 'waiting line' feature. Once queued, contacts have the choice to wait in line (knowing an estimated wait time), or to leave a message.
The Xeno Marketplace is adding 30+ third-party apps to support the tools and services you use every day. Nifty, huh?