Xeno features

Live chat

Live chat with your leads, customers and partners on the spot, wherever they are over the web (including your website) using a single tool: Xeno.

Customer channels

Communicate across all customer channels (shared email addresses, websites, Facebook, Twitter, iOS, Android, etc.), without moving from your Xeno account.

Collaborative team inbox

Bring all your contacts and team members together in one customer-oriented inbox. Define teams, permissions, schedules, days off, and routing rules.

Roles and Permissions

Assign any permission you want to any custom role you need, in order for them to fit your organizational chart.

Self-powered CRM

All your contacts are automatically added to an enriched address book, sparing your team from unnecessary data entry. All that's left to do is sort and segment your contacts.

Customer-oriented ticketing feature

Update and resolve your contacts' live and delayed messages by marking them as resolved or to be resolved.

Conversational chatbot

Xeno comes with a 24/7 Smart Assistant Bot that you can use with your contacts to help automate Marketing, Sales, and Support tasks, saving you time and money.

Conversation flows

Give your contacts a customized conversational experience by creating automated chat flows. Design flows with different conversation paths to cover each situation in advance. This is a key feature. Your own imagination is the only [...]

Knowledge base

Create and edit an unlimited number of posts for your knowledge base (accessible through your Team, your Bot, and your dedicated https self-service front-end).

Automatic small talk

The Xeno Chatbot natively integrates a feature called ‘Small Talk’. ‘Small Talk’ is an informal conversation that takes place automatically and does not cover topics related to your business. ‘Small Talk’ is available in English, [...]

Conversation continuity

When a contact leaves a livechat unexpectedly, and Xeno has their email address, Xeno sends them your live-messages directly by email in order to maintain the continuity of the conversation.

Auto-ID

Xeno automatically identifies your contacts by their first name, last name, or any other details you'd like. You can also choose to have your contacts' IDs automatically inserted into live chats.

Live & Delayed modes

Xeno automatically adapts to your team's availability. You can also manually switch between Live (synchronous) and Delayed mode (asynchronous chats) at any time.

Canned responses

Create and use pre-defined answers. Collaboratively, of course. Save time and money.

Routing rules

Create routing rules to shorten the connection time between your contacts and your team members.

Automatic meetings

Our Meetings feature helps you schedule meetings without all the annoying back-and-forths. Let Meetings know your availability preferences and it will take care of the rest.

News feed

Maintaining a public chronological record of all notable changes made to your product or service is a great way to keep your contacts informed about what your organization is up to at any time.

Pre-qualification questions

Throw some questions your contact's way, before the start of a chat session to gather information beforehand (not always recommended as it can be a source of friction).

Manual-ID

Manually ask your contact to provide specific info about themselves, such as their name, email, or phone number. Their response will automatically populate your contacts page.

Surveys

Following a live chat session, offer a survey to your contacts to find out what they really think about your organization.

Analytics

Bright business decisions are driven by brilliant data. Our reporting feature lets you know how your team and bot are performing.

Screenshots

During live convos, you can take screenshots of a contact's screen in order to fully understand their issue and better serve them.

1 on 1 video call

During live convos, offer a video call session to your contact to make the exchange that bit friendlier. No download needed.

1 on 1 screensharing

During live convos, why not suggest a screensharing session with your contact so that you can get on the same page... literally! No download needed.

Manually-triggered messages

These are real-time, one-off messages that can be manually and proactively sent to any one of your contacts at any time. Sometimes you've just got to strike up a convo the old-fashioned way.

Automatically triggered messages

Configure pre-written auto-messages to reach online visitors according to defined triggers. Pre-write and automate chats, topbars, tooltips, pop-ups, and emails.

Internal messages

By leveraging internal conversations and notes between team members, you can easily collaborate behind the scenes to serve your contacts quickly.

50-language chatbox

All Xeno features are translatable: be it into French, Spanish, Hindi, and more! That's not all! Depending on your contact's browser settings, the chatbox itself will adapt to their native language!

Instant translation in 100 languages

Auto-translate any live chat instantly from one language to another: a must-have if you operate on multiple markets or are looking to conquer new markets abroad. Easy-to-use, your live messages will automatically be translated to [...]

File sharing

Your team and your contacts can instantly share any file type (audio, compressed, data, image, presentation, spreadsheet, video, and text). This feature is bi-directional.

Emojis & animated GIFs

Use emojis and animated GIFs to turn simple messages into mighty emotional conversations with your contacts.

Chat transcript

If needed, in one click, send a full email transcript of a live conversation to your contact so they can look back at it anytime in the future.

Editable messages

A typo? No worries. Edit any text that has already been sent to your contact through your chatbox.

Third-Party apps

The Xeno Marketplace offers 30+ third-party apps to support the tools and services you use every day. Nifty, huh?
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