Live chat with your leads, customers and partners on the spot wherever they are over the web (including your website) using a single tool: Xeno.
Unlimited communication channels.
From the same place: Xeno, communicate across all customer channels (shared email addresses, websites, Facebook, Twitter, iOS, Android, etc.).
Collaborative team inbox
Unlimited team members.
Bring all your contacts and team members together in one customer oriented inbox. Define teams, permissions, schedules, days off and routing rules.
Roles and Permissions
Unlimited roles and permissions.
Assign any permission you want to any custom role you need in order to fit your organizational chart.
All your contacts are automatically added to an enriched address book, sparing your team from unnecessary data entry. All that's left to do is sort and segment your contacts.
Customer-oriented ticketing feature
Update and resolve your contacts' live and delayed messages by marking them as resolved or to be resolved.
Unlimited chatbot messages.
Xeno comes with a 24/7 Smart Assistant Bot that you can use with your contacts to help automate Marketing, Sales, and Support tasks, saving you time and money.
When a contact leaves a livechat unexpectedly, and Xeno has their email address, Xeno sends them your live-messages directly by email in order to maintain the continuity of the conversation.
Create and edit an unlimited number of posts for your knowledge base (accessible to your Team, Bot, and your dedicated https self-service front-end).
Xeno automatically identifies your contacts by their first names, last names, or any other details you'd like. You can also choose to have your contacts' IDs automatically inserted into live chats.
Live & Delayed modes
Unlimited mode switches.
Xeno automatically adapts to your team's availability. You can also manually switch between Live (synchronous) and Delayed mode (asynchronous chats) at any time.
Unlimited predefined responses.
Any of your knowledge base posts can be used as pre-defined responses in any live convo.
Create Topics to shorten the connection time between your contacts and your team members.
Our Meetings feature helps you schedule meetings without all the annoying back-and-forths. Tell Meetings your availability preferences and it will take care of the rest.
Maintaining a public chronological record of all notable changes made to your product or service is a great way to keep your contacts informed about what your organization is up to at any [...]
Unlimited pre-chat questions.
Throw some questions your contact's way before the start of the chat session to gather information on them (not always recommended as it can be a source of friction).
Unlimited ID questions.
Manually ask your contact to provide specific info about themselves, such as their name, email, or phone number. Their response will automatically populate your contacts page.
Following a live chat session, offer a survey to your contacts to find out what they really think about your organization.
Bright business decisions are driven by brilliant data. Our reporting feature lets you know how your team and bot are performing.
During live convos, you can take screenshots of a contact's screen in order to fully understand their issue and better serve them.
Unlimited video calls.
During live convos, offer a video call session to your contact to make the exchange that bit friendlier. No download needed.
During live convos, why not suggest a screensharing session with your contact so that you can get on the same page...literally!
Manually triggered messages
Unlimited manually triggered messages.
These are real-time, one-off messages that can be manually, and proactively sent to any one of your contacts at any time. Sometimes you've just gotta strike up a convo the old-fashioned way.
Automatically triggered messages
Configure pre-written auto-messages to reach online visitors according to defined triggers. Pre-write and automate chats, topbars, tooltips, pop-ups and emails.
Unlimited internal convos.
By leveraging internal conversations and notes between team members, you can easily collaborate behind the scenes to serve your contacts quickly.
All Xeno features are translatable: be it into French, Spanish, Hindi, and more! That's not all! Depending on your contact's browser settings, the chatbox itself will adapt to their native language!
Instant translation in 100 languages
Auto-translate any live chat instantly from one language to another: a must-have if you operate in multiple markets or look to conquer new markets abroad. Easy-to-use, your live messages will automatically be translated [...]
Your team and your contacts can instantly share any file type (audio, compressed, data, image, presentation, spreadsheet, video, and text). This feature is bi-directional.
Emojis & GIFs
Unlimited emojis & GIFs.
Use emojis and animated GIFs to turn simple messages into mighty emotional conversations with your contacts.
If needed, in one click, send a full email transcript of a live conversation to your contact so they can look back on it anytime in the future.
Make a typo? Edit any text, anytime, that has already been sent to your contact through your chatbox.
The Xeno Marketplace adds 30+ third-party apps to support the tools and services you use every day. Nifty, huh?