Onboarding customers is a lot like your first day at a new job. Your company is the employee, and the new customer, your boss. You need to impress them with your skills, show that you can make life easy for them, keep them happy and most of all, demonstrate value.

Your onboarding process could affect churn rate as getting a customer to subscribe to your service or buy your product is the first step in a long relationship. If the customer cannot see how useful your product is or they get stuck trying to navigate its features, your trial period may be over, and you won’t secure that permanent role.

Let’s take a look at some tips that could help to improve your onboarding process:

Demonstrate Value

In your first day on the job, you want to show your employers that you have skills to offer them. In a similar way, you want to show your new customers that your product offers value to them, fulfilling their needs. Things such as showcasing features could help here. It’s all well and good having a useful tool that solves everyone’s problems but, if customers aren’t aware it exists, then you may have a problem.

Get Personal

On your first day, it can be good to make connections with your colleagues and get to know them, setting you up for a long-term relationship. When onboarding, it could help to personalize your service to fit the client’s needs. Not only does this ensure that they use the features of your product that is most relevant to them, but it also earns you extra happy customer points as it makes them feel special.

Going the Extra Mile

When you start a new job, you want to create a good first impression, and stand out from the crowd. One of the ways you could do is by going the extra mile, taking on extra work, volunteering for different roles, etc. Going out of your way to help new customers could help to make a good impression. You could start a chat conversation to check up on new customers or point out a feature they haven’t used.

Investigate their Needs

To help you be the best you can at your job, you need to understand the needs of your employer. Besides, in order for you to offer the best possible onboarding process and overall service, you need to understand your customer’s needs. Things such as customer surveys and looking at live support software transcripts could help here.

Nail Your First Day with Live Support

So hopefully you have some ideas that could help you ace your first day on the job. Live support can help you out with a lot of the process. With a quality live support software such as Xeno, you can demonstrate the value your product offers in conversation, go the extra mile with personal service, making your customers feel special and use post chat surveys to better understand customer’s needs. Get started with Xeno today.