2021 is finally here! And with it came a bunch of much needed New Year’s Resolutions. While many people may be focusing on their health or home, some are making their New Year’s Resolutions all about work.
As we all know, 2020 changed the way the majority of the world worked. Many people started working from home without any preparations. And this caused a whole new range of problems for teams who were not used to remote communication.
So this year, if you are looking to improve your staff’s remote communication, here are some great New Year’s Resolutions to get you started!
Be Available
Communication is always two sided. You can facilitate good communication between you and your staff or even you and your customers if you aren’t available.
Now, this doesn’t mean you have to be ready to answer phone calls and emails around the clock. It just means that you should have processes in place to answer or respond to communication when you aren’t readily available.
Start by ensuring your voicemail is set up with relevant information. Then, you can progress to creating an out of office email response on nights, weekends, and vacations. When you’re ready, step things up by having an automated chat box on your website ready to talk whenever someone needs help.
Create Remote Communication Systems
One of the best ways to facilitate great communication between staff or customers is to have communication systems in place.
Say you have a customer who needs help. Where do they go? You could implement an FAQ page or automated chat bot to answer their questions. If they still need help, set those processes up to direct them to a live team member or give them a way to schedule a phone call.
Or, if you have multiple employees with varying responsibilities, make sure they have a way to easily store and share information. Create an in-house communication system where they can message back and forth, share documents, and even see different customers’ records.
You never know what information an employee will need to do their job, so make sure that the team can quickly and easily communicate their needs and find what they are looking for.
Invest in Remote Communication Software
Facilitating great remote communication can seem like a lot. And it can be if you don’t have the right tools.
No matter your end goal, you will have a hard time being a good communicator without extra tools. You could find individual tools for in-house messaging, creating FAQ pages, and automating chatbots and implement them all on your own.
Or, you could invest in remote communication software that does it all for you! Not only will that save you time and money in the long run, but it will also save you a lot of stress because everything you need will be in one place!
Remote communication software like Xeno can help you create FAQ pages through knowledge bases, automate your customer communication with easy to use automated chat bots, and even give your team a way to communicate and share documents and customer information, all in one location!
