When things are easy, life just works right?
A survey by the Customer Contact Council found that the one of the biggest factors for increasing customer loyalty was decreasing effort.
Did you know that using live support for your business could help to decrease effort in a number of ways? And Xeno specifically, has lots of features that could help this along, such as omnichannel capabilities and surveys to ask for customer feedback.
Let’s take a closer look:
Omnichannel Capabilities
Xeno allows communication across a number of platforms including email, Facebook, Twitter and iOS. This means that customers don’t have to switch apps and can use their favorite apps to talk to you.
Screensharing
It can be hard to explain problems in words. So why not share your screen and save lots of time and EFFORT with 1 to 1 screensharing?
Knowledge Base
Some customers like to solve their own problems. Having an easy to find and navigate Knowledge Base could reduce effort for them here. With Xeno you can create and edit an unlimited number of posts. And you can share a link during conversation, direct customers there when out of hours or follow the link on the front end of your website.
Post-Chat Surveys
It’s all well and good reducing effort for your customers, but how do you find out what this means for them? With post-chat surveys you can listen to customers feedback and act accordingly.
It’s Not Just About the Customer
Using Xeno live support software could also help to reduce effort for your team. If things are easy for your team, then they can perform at their optimum level. And they can make things as easy as possible for your customers and get that satisfaction rating soaring through the roof. Happy customers and happy staff!
Customer Orientated Ticketing
Having to recontact a company about an unresolved query is the opposite of easy. Xeno’s customer orientated ticketing feature ensures that your team keeps on top of resolved and unresolved queries.
Collaborative Team Inbox
With this feature, team members can reply efficiently to messages and contact fellow team members when needed, all within one app, helping them to solve more problems, faster. The less customers have to wait, the easier it is for them.
Keep Things Smooth with Live Support
There you have it, live support could make life easy for your customers and your staff too, win win, happy customers and happy staff. Xeno is a quality software full of features that could help to put this into practice. For a shortcut to easy town, get started with Xeno today.
