In the year 3000 the population of the earth has spread across the solar system. With the invention of a chemical that makes it possible for any atmosphere to support human life, people are sampling the delights of Mercury through to Pluto. With a strong economy and a population vastly bigger than 100 years ago the number of businesses has also increased proportionally. This means that competition is fierce and trying to stand out from the crowd is hard.
Getting customers to stay with you is not just about providing money off your monthly stardust bill or a free charge for your hover car. It can be important for them to be able to communicate easily with you, and vice versa. Providing stellar customer service through this communication may help to bring your churn rate back down to earth (or your chosen planet of residence). Live support software could be a great vehicle for this and a smart addition to your customer retention strategy.
Let’s take a look at why:
Personal Service
With the advances in technology, automated and impersonal services have become even more popular. Customers can order items to be delivered within the hour in just a few clicks, but they rarely get to speak to another human being. Live support is a way to communicate with customers and give them personal support, and nurture happy customers, from anywhere in the solar system, as long as they have an internet connection.
Reduces Effort
Life moves fast in the year 3000, anything that makes life simpler, reducing effort for customers is welcomed. In fact, back in this day and age, a study by the Customer Contact Council found that one of the biggest factors for increasing customer loyalty was reducing effort. Live support could help to reduce effort for your customers.
In 3000, the number of popular social media platforms has multiplied ten-fold. This means that customers have to switch between applications when dealing with some companies. But the omnichannel capability of quality live support software such as Xeno, means that you can meet customers in their preferred (online) locations reducing the effort of constantly switching between apps.
Having to repeat themselves can be a lot of effort for customers, pre-chat questionnaires can help to ensure that they speak to the right people that can help the first time, saving them having to retell their story. Hello happy customers. (Although be careful not to overdo it here, as customers can get annoyed)
Improves Onboarding
If it’s hard for a customer to communicate with your company at the start of their journey, they may get frustrated and go elsewhere. With live support they can get instant assistance for any issues they have, hopefully reducing the chance of losing them to competitors elsewhere in the solar system.
Is Your Communication Software (Inter)Stellar?
A quality live support software such as Xeno could help to make your customer retention strategy reach cosmic heights in the future. With a screensharing function and pre-chat questionnaires to further reduce effort for your customers, post chat surveys and a host of analytics so you can monitor what is working and what isn’t. Get started with Xeno today.
