Everybody needs appreciation. In any relationship, all parties must feel valued. When you appreciate your customers, you make them feel special. You need to learn the art of appreciation to attract and keep new customers.

Showing your customers gratitude after service is a sure bet to customer loyalty. A simple thank you note, or an email makes you stand out from your competitors. If your customers are committed to your brand, you should equally commit to appreciating them, or else you risk losing them to your competitors.

Research has shown that 9% of customers shift to other companies, not because of changes in prices, but appreciation. You need Xeno to invest in a proven appreciation strategy to show your customers that your company cares.

Here are 4 ways on how to keep customers using Xeno.

Structure Your Customer Response

For your company to succeed, you need a structured customer response. Organization is critical for any business to succeed. You can establish Live Chat where your agents can receive inquiries from your customers.

Xeno is committed to helping you build live customer service.

With Xeno, the more technical issues can be referred  to a specialized support team for a definite approach. With such a structure, you can control up to many chats.

Personalize Your Communication

In this competitive market, you need to establish a personalized connection that is hard to beat. The intention is to make your customers feel special by meeting their needs. Live response marketing is an effective way of communication which helps attract potential clients.

With Xeno, you learn to communicate and pay attention to the needs and the purchasing patterns of your customers. Xeno has a live translation feature which allows the support team to talk to customers irrespective of their native languages.

Have Fun

Businesses are not a walk in the park; in fact, businesses can be hectic. But some companies have chosen to swim against the tide. Xeno helps you add some fun with live customer service. In live response marketing, you can even  crack a joke for better customer experience.

Consider sending an email with a joke even when there is no order. Customers are human beings, and they need a friendly relationship.

Offer Chat Sessions

In live response marketing, chat sessions help customers when looking for products. Therefore it is pretty essential to offer chat sessions to your customers. Xeno uses chat sessions to keep customers returning—which translates to more sales.

Customers feel special when they have their questions answered in the middle of their online purchase. Try Xeno, and you will notice the difference.

Appreciate Customers to Keep Them

Xeno helps you learn to attract, convert and keep customers through appreciation; thanks to the power of live response. Appreciating customers is the standard measure for keeping customers – it would be pointless to attract customers who never return. When you make customer appreciation your daily routine, your customers keep returning with new clients. Use Xeno to establish customer appreciation strategy for a better tomorrow.