Valentine’s Day is here. If you are in a relationship, long term or new. Have you thought about what you might do? If you will get gifts, and what they will be?

Depending on the outlook of your partner, forgetting or messing up Valentine’s day could affect your relationship. And this got us to thinking. There appears to be some similarities between getting Valentine’s day just right, how you treat your customers and how this affects your relationship with them. Following similar steps could help to reduce the churn rate for your business.

Let us explain more:

Communication

Communication is key to any good relationship. You need to pay attention to what your partner says. Do they make any hints about what would make the perfect Valentine’s day for them, do they have a favorite chocolate?

Listening to customers feedback may help to keep them with you in the long term and reduce churn. Pay attention to complaints and ask for feedback when you can.

Smart Tip: Xeno live support software offers post chat surveys so you can ask customers for feedback using qualitative and quantitative questions, after they are done with the conversation. Hello happy customers.

Reducing Effort

On Valentine’s Day you want to make your partner feel like a King or Queen. You want to take the load off for them and make life easy. You may make them breakfast in bed. Or do some of their household chores for them.

Reducing effort for customers may help to reduce churn. In fact, a survey by the Customer Contact Council found that one of the biggest factors for increasing loyalty in customers was reducing effort. You can do this for your customers in a number of ways, but live support can take the headache out of customer service, making it easy for them to contact you and get problems solved swiftly.

Joy

On Valentine’s Day you want your partner to be as happy as possible. Making them feel on top of the world.

The same goes for your customers, keeping them happy may help to reduce your churn rate. Live support can have a high satisfaction rate and could help in this area.

Let Live Support Be Your Cupids Arrow

A strong live support software could help to strengthen customer relationships. Xeno has a wealth of features for you to use, post chat surveys to listen to customers feedback, video calling, screen sharing and a range of analytics to help keep your service optimized. Start romancing today.