Live response August 27, 2018
The Importance of Platform—Being Near Your Customers

Real-time customer communication, or live response, is a proven solution for customer interaction, delivering higher returns on investment than other approaches, as well as improved customer response. However, to make the most from live response, the customer support team needs to be able to reach out to customers in a familiar environment they are used […]

Live response August 24, 2018
The Art of Conversation: Live Support Tips

Live customer support allows you to talk directly to customers more easily than ever before. And the great news about this is that customers like chatting. They want their issues to be solved in a personal manner and they love to be made to feel special. Mastering the art of conversation is a sure-fire way […]

Live response July 8, 2018
C.H.A.T.: The Key to Live Response Customer Communication

In case you are still unaware of it, real-time customer communication is the customers’ favorite channel. Indeed, 42% of your leads and customers would rather communicate with your team via live chat than email (23%) or social media (16%). Although instant messaging is used by small and medium-sized businesses to go the extra mile with customer […]

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