Document updated on Wednesday January 1st, 2020.
Effective as of Thursday, May 24, 2018 and in line with the General Data Protection Regulation (GDPR).
Click here to learn more about Xeno in regard to the GDPR.
This Data Processing Agreement (the “DPA”), entered into by the Xeno customer for Xeno services (“Customer”) and the Xeno company identified on the ordering document (“Xeno”), governs the processing of personal data that Customer uploads or otherwise provides Xeno in connection with the services and the processing of any personal data that Xeno uploads or otherwise provides to Customer in connection with the services.
This DPA is incorporated into the relevant Xeno services agreement attached to or incorporated by reference into the ordering document previously executed by Customer, referred to generically in this DPA as the “Xeno Contract”. Collectively, the DPA (including the SCCs, as defined herein), the Xeno Contract, and the applicable ordering documents are referred to in this DPA as the “Agreement”. In the event of any conflict or inconsistency between any of the terms of the Agreement, the provisions of the following documents (in order of precedence) shall prevail: (a) the SCCs; (b) this DPA; (c) the Xeno Contract; and (d) the applicable ordering document to the Xeno Contract. Except as specifically amended in this DPA, the Xeno Contract and applicable ordering document remain unchanged and in full force and effect.
IF YOU DO NOT AGREE TO THESE DATA PROCESSING AGREEMENT, DO NOT USE, OR CEASE YOUR USE OF, THE SERVICES.
“Controller-to-Controller SCCs” means the Standard Contractual Clauses (Controller to Controller Transfers – Set II) in the Annex to the European Commission Decision of December 27, 2004, as may be amended or replaced from time to time by the European Commission.
“Controller-to-Processor SCCs” means the Standard Contractual Clauses (Processors) in the Annex to the European Commission Decision of February 5, 2010, as may be amended or replaced from time to time by the European Commission.
“Customer Personal Data” means Personal Data (i) that Customer uploads or otherwise provides Xeno in connection with its use of Xeno’s services or (ii) for which Customer is otherwise a data controller.
“Data Controller” means Customer.
“Data Processor” means Xeno.
“Data Protection Requirements” means the Directive, the General Data Protection Regulation, Local Data Protection Laws, any subordinate legislation and regulation implementing the General Data Protection Regulation, and all Privacy Laws.
“Directive” means the EU Data Protection Directive 95/46/EC (as amended).
“EU Personal Data” means Personal Data the sharing of which pursuant to this Agreement is regulated by the Directive, the General Data Protection Regulation and Local Data Protection Laws.
“General Data Protection Regulation” means the European Union Regulation on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
“Local Data Protection Laws” means any subordinate legislation and regulation implementing the Directive or the General Data Protection Regulation which may apply to the Agreement.
“Personal Data” means information about an individual that (a) can be used to identify, contact or locate a specific individual, including data that Customer chooses to provide to Xeno from services such as applicant tracking systems (ATSs) or customer-relationships management (CRM) services; (b) can be combined with other information that can be used to identify, contact or locate a specific individual; or (c) is defined as “personal data” or “personal information” by applicable laws or regulations relating to the collection, use, storage or disclosure of information about an identifiable individual.
“Personal Data Breach” means any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Customer Personal Data.
“Privacy Laws” means all applicable laws, regulations, and other legal requirements relating to (a) privacy, data security, consumer protection, marketing, promotion, and text messaging, email, and other communications; and (b) the use, collection, retention, storage, security, disclosure, transfer, disposal, and other processing of any Personal Data.
“Process” and its cognates mean any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
“SCCs” means all Controller-to-Processor SCCs and Controller-to-Controller SCCs entered into between the parties under the Agreement.
“Subprocessor” means any entity which provides processing services to Xeno in furtherance of Xeno’s processing on behalf of Customer.
“Supervisory Authority” means an independent public authority which is established by a European Union member state pursuant to Article 51 of the General Data Protection Regulation.
2. NATURE OF DATA PROCESSING
Each party agrees to process Personal Data received under the Agreement only for the purposes set forth in the Agreement. For the avoidance of doubt, the categories of Personal Data processed and the categories of data subjects subject to this DPA are described in Annex A to this DPA.
3. COMPLIANCE WITH LAWS
The parties shall each comply with their respective obligations under all applicable Data Protection Requirements.
4. CUSTOMER OBLIGATIONS
Customer agrees to:
4.1 Provide instructions to Xeno and determine the purposes and general means of Xeno’s processing of Customer Personal Data in accordance with the Agreement; and
4.2 Comply with its protection, security and other obligations with respect to Customer Personal Data prescribed by Data Protection Requirements for data controllers by: (a) establishing and maintaining a procedure for the exercise of the rights of the individuals whose Customer Personal Data are processed on behalf of Customer; (b) processing only data that has been lawfully and validly collected and ensuring that such data will be relevant and proportionate to the respective uses; and (c) ensuring compliance with the provisions of this Agreement by its personnel or by any third-party accessing or using Customer Personal Data on its behalf.
5. Xeno OBLIGATIONS
5.1 Processing Requirements. Xeno will:
a. Process Customer Personal Data (i) only for the purpose of providing, supporting and improving Xeno’s services (including to provide insights and other reporting), using appropriate technical and organizational security measures; and (ii) in compliance with the instructions received from Customer. Xeno will not use or process the Customer Personal Data for any other purpose. Xeno will promptly inform Customer in writing if it cannot comply with the requirements under Sections 5-8 of this DPA, in which case Customer may terminate the Agreement or take any other reasonable action, including suspending data processing operations;
b. Inform Customer promptly if, in Xeno’s opinion, an instruction from Customer violates applicable Data Protection Requirements;
c. If Xeno is collecting Customer Personal Data from individuals on behalf of Customer, follow Customer’s instructions regarding such Customer Personal Data collection (including with regard to the provision of notice and exercise of choice);
d. Take commercially reasonable steps to ensure that (i) persons employed by it and (ii) other persons engaged to perform on Xeno’s behalf comply with the terms of the Agreement;
e. Ensure that its employees, authorized agents and any Subprocessors are required to comply with and acknowledge and respect the confidentiality of the Customer Personal Data, including after the end of their respective employment, contract or assignment;
f. If it intends to engage Subprocessors to help it satisfy its obligations in accordance with this DPA or to delegate all or part of the processing activities to such Subprocessors, (i) exclusive of the list of Subprocessors Xeno maintains online (currently available at the end of this DPA in Annex B), obtain the prior written consent of Customer to such subcontracting, such consent to not be unreasonably withheld; (ii) remain liable to Customer for the Subprocessors’ acts and omissions with regard to data protection where such Subprocessors act on Xeno’s instructions; and (iii) enter into contractual arrangements with such Subprocessors binding them to provide the same level of data protection and information security to that provided for herein;
g. Upon request, provide Customer with a summary of Xeno’s privacy and security policies; and
h. Inform Customer if Xeno undertakes an independent security review.
5.2 Notice to Customer. Xeno will inform Customer if Xeno becomes aware of:
a. Any non-compliance by Xeno or its employees with Sections 5-8 of this DPA or the Data Protection Requirements relating to the protection of Customer Personal Data processed under this DPA;
b. Any legally binding request for disclosure of Customer Personal Data by a law enforcement authority, unless Xeno is otherwise forbidden by law to inform Customer, for example to preserve the confidentiality of an investigation by law enforcement authorities;
c. Any notice, inquiry or investigation by a Supervisory Authority with respect to Customer Personal Data; or
d. Any complaint or request (in particular, requests for access to, rectification or blocking of Customer Personal Data) received directly from data subjects of Customer. Xeno will not respond to any such request without Customer’s prior written authorization.
5.3 Assistance to Customer. Xeno will provide reasonable assistance to Customer regarding:
a. Any requests from Customer data subjects in respect of access to or the rectification, erasure, restriction, portability, blocking or deletion of Customer Personal Data that Xeno processes for Customer. In the event that a data subject sends such a request directly to Xeno, Xeno will promptly send such request to Customer;
b. The investigation of Personal Data Breaches and the notification to the Supervisory Authority and Customer’s data subjects regarding such Personal Data Breaches; and
c. Where appropriate, the preparation of data protection impact assessments and, where necessary, carrying out consultations with any Supervisory Authority.
5.4 Required Processing.
If Xeno is required by Data Protection Requirements to process any Customer Personal Data for a reason other than providing the services described in the Agreement, Xeno will inform Customer of this requirement in advance of any processing, unless Xeno is legally prohibited from informing Customer of such processing (e.g., as a result of secrecy requirements that may exist under applicable EU member state laws).
5.5 Security. Xeno will:
a. Maintain appropriate organizational and technical security measures (including with respect to personnel, facilities, hardware and software, storage and networks, access controls, monitoring and logging, vulnerability and breach detection, incident response, encryption of Customer Personal Data while in transit and at rest) to protect against unauthorized or accidental access, loss, alteration, disclosure or destruction of Customer Personal Data;
b. Be responsible for the sufficiency of the security, privacy, and confidentiality safeguards of all Xeno personnel with respect to Customer Personal Data and liable for any failure by such Xeno personnel to meet the terms of this DPA;
c. Take reasonable steps to confirm that all Xeno personnel are protecting the security, privacy and confidentiality of Customer Personal Data consistent with the requirements of this DPA; and
d. Notify Customer of any Personal Data Breach by Xeno, its Subprocessors, or any other third-parties acting on Xeno’s behalf without undue delay and in any event within 48 hours of becoming aware of a Personal Data Breach.
6. AUDIT, CERTIFICATION
Supervisory Authority Audit. If a Supervisory Authority requires an audit of the data processing facilities from which Xeno processes Customer Personal Data in order to ascertain or monitor Customer’s compliance with Data Protection Requirements, Xeno will cooperate with such audit. Customer is responsible for all costs and fees related to such audit, including all reasonable costs and fees for any and all time Xeno expends for any such audit, in addition to the rates for services performed by Xeno.
7. DATA TRANSFERS
For transfers of EU Personal Data to Xeno for processing by Xeno in a jurisdiction other than a jurisdiction in the EU, the EEA, or the European Commission-approved countries providing ‘adequate’ data protection, Xeno agrees it will provide at least the same level of privacy protection for EU Personal Data as required under the U.S.-EU and U.S.-Swiss Privacy Shield frameworks. If data transfers under Section 7 of this DPA rely on Controller-to-Processor SCCs to enable the lawful transfer of EU Personal Data, as set forth in the preceding sentence, the parties agree that data subjects for whom a Xeno entity processes EU Personal Data are third-party beneficiaries under the Controller-to-Processor SCCs. If Xeno is unable or becomes unable to comply with these requirements, then EU Personal Data will be processed and used exclusively within the territory of a member state of the European Union and any movement of EU Personal Data to a non-EU country requires the prior written consent of Customer. Xeno shall promptly notify Customer of any inability by Xeno to comply with the provisions of this Section 7.
8. DATA RETURN AND DELETION
The parties agree that on the termination of the data processing services or upon Customer’s reasonable request, Xeno shall, and shall cause any Subprocessors to, at the choice of Customer, return all the Customer Personal Data and copies of such data to Customer or securely destroy them and demonstrate to the satisfaction of Customer that it has taken such measures, unless Data Protection Requirements prevent Xeno from returning or destroying all or part of the Customer Personal Data disclosed. In such case, Xeno agrees to preserve the confidentiality of the Customer Personal Data retained by it and that it will only actively process such Customer Personal Data after such date in order to comply with applicable laws.
9. CONTROLLER-TO-CONTROLLER SCENARIOS
Each party will, to the extent that it, along with the other party, acts as data controller, as the term is defined in applicable Data Protection Requirements, with respect to Personal Data, reasonably cooperate with the other party to enable the exercise of data protection rights as set forth in the General Data Protection Regulation and in other Data Protection Requirements. Where both parties each act as data controller with respect to Personal Data, and the transfer of data between the parties results in a transfer of EU Personal Data to a jurisdiction other than a jurisdiction in the EU, the EEA, or the European Commission-approved countries providing ‘adequate’ data protection, each party agrees it will (a) provide at least the same level of privacy protection for EU Personal Data as required under the U.S.-EU and U.S.-Swiss Privacy Shield frameworks; or (b) use the Controller-to-Controller SCCs, which are incorporated herein by reference. If data transfers under this DPA rely on Controller-to-Controller SCCs to enable the lawful transfer of Personal Data, as set forth in the preceding sentence, the parties agree that the following terms apply: (i) Data subjects for whom a Customer processes EU Personal Data are third-party beneficiaries under the Controller-to-Controller SCCs; (ii) Annex A to this DPA shall apply as Annex A of the Controller-to-Controller SCCs; and (iii) for purpose of Section II(h), the data importer will process the EU Personal Data, at its option, in accordance with “the relevant provisions of any Commission decision pursuant to Article 25(6) of Directive 95/46/EC, where the data importer complies with the relevant provisions of such an authorisation or decision and is based in a country to which such an authorisation or decision pertains, but is not covered by such authorisation or decision for the purposes of the transfer(s) of the personal data.” The parties acknowledge and agree that each is acting independently as Data Controller with respect of Personal Information and the parties are not joint controllers as defined in the General Data Protection Regulation.
10. THIRD PARTY DATA PROCESSORS
Customer acknowledges that in the provision of some services (such as ATSs and CRMs), Xeno, on receipt of instructions from Customer, may transfer Customer Personal Data to and otherwise interact with third party data processors. Customer agrees that if and to the extent such transfers occur, Customer is responsible for entering into separate contractual arrangements with such third party data processors binding them to comply with obligations in accordance with Data Protection Requirements. For avoidance of doubt, such third party data processors are not Subprocessors.
This DPA shall remain in effect as long as Xeno carries out Personal Data processing operations on behalf of Customer or until the termination of the Xeno Contract (and all Personal Data has been returned or deleted in accordance with Section 8 above).
ANNEX A – DESCRIPTION OF THE TRANSFER
1. Data Subjects. The personal data transferred concern the following categories of data subjects:
Depending on the services used by the data exporter:
Sales and marketing leads of the data exporter; and
Third parties that have, or may have, a commercial relationship with the data exporter (e.g. advertisers, customers, corporate subscribers and contractors).
2. Purposes of the Transfer. The transfer is made for the following purposes:
The transfer is intended to enable the data exporter to determine the purposes and means of the processing of personal data obtained through data importer’s products to support the sales, recruiting, marketing, educational, or other business practices of the data exporter.
3. Categories of Data. The personal data transferred concern the following categories of data:
The data transferred is the personal data provided by the data exporter to the data importer in connection with its use of Xeno sales and marketing services, referred to as Customer Personal Data in the Xeno Subscription Agreement. Such personal data may include first name, last name, email address, contact information, education and work position, CRM data concerning sales leads and customer lists, and any notes provided by the data exporter regarding the foregoing.
4. Recipients. The personal data transferred may be disclosed only to the following recipients or categories of recipients:
Employees and other representatives of the data importer who have a legitimate business purpose for the processing of such personal data.
5. Sensitive Data (if appropriate). The personal data transferred concern the following categories of sensitive data:
6. Data Protection Registration Information of Data Exporter (where applicable).
7. Additional Useful Information (storage limits and other relevant information).
The personal data transferred between the parties may only be retained for the period of time permitted under the Agreement. The parties agree that each party will, to the extent that it, along with the other party, acts as a data controller with respect to Personal Data, reasonably cooperate with the other party to enable the exercise of data protection rights as set forth in the Data Protection Requirements.
8. Contact Information. Contact points for data protection enquiries:
- Data importer: Signatory to the Agreement between the parties
- Data exporter: Signatory to the Agreement between the parties