Cookie Policy

Effective as of Thursday, May 24, 2018 and in line with the General Data Protection Regulation (GDPR).
Cookie Policy last update: Thursday, May 9, 2019.
Click here to learn more about Xeno in regard to the GDPR.

1. Intro

This Cookie Policy (“Policy”) explains that we believe in being open and clear about how we use your information. In the spirit of transparency, this Policy provides detailed information about how and when we use cookies on Xeno. For the purposes of this Policy, the term, “Website”, shall refer to www.xenoapp.com.

2. Does Xeno use cookies?

Yes. Xeno and our marketing partners, affiliates, and analytics or service providers use cookies and other technologies to ensure everyone who uses the Website has the best possible experience.

3. What is a cookie?

A cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. You can find out more about each cookie by viewing our current cookie list below. We update this list quarterly, so there may be additional cookies that are not yet listed. Web beacons, tags and scripts may be used in the Website or in emails to help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our service/analytics providers on an individual and aggregated basis.

4. Why does Xeno use cookies?

When you visit our Website, we may place a number of cookies in your browser. These are know as First Party Cookies and are required to enable to hold session information as you navigate from page to page within the website. For example, we use cookies on our Website to understand visitor and user preferences, improve their experience, and track and analyze usage, navigational and other statistical information. You can control the use of cookies at the individual browser level. If you elect not to activate the cookie or to later disable cookies, you may still visit our Website, but your ability to use some features or areas of the Website may be limited.

5. How to disable cookies

You can generally activate or later de-activate the use of cookies through a functionality built into your web browser. To learn more about how to control cookie settings through your browser:
Click here to learn more about the “Private Browsing” setting and managing cookie settings in Firefox;
Click here to learn more about “Incognito” and managing cookie settings in Chrome;
Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer; or
Click here to learn more about “Private Browsing” and managing cookie settings in Safari.
If you want to learn more about cookies, or how to control, disable or delete them, please visit aboutcookies.org for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here.
Many jurisdictions require or recommend that website operators inform users/visitors as to the nature of cookies they utilize and, in certain circumstances, obtain the consent of their users to the placement of certain cookies.
The Website include third party social media features, such as the Facebook Like button, and third party widgets, such as the ‘Share This’ button or interactive mini-programs that run on the Website. These features may collect your IP address, which page you are visiting on the Website, and set a cookie to enable the feature to function properly. Your interaction with these features is governed by the privacy policy of the third party company providing it.
We may use any of the following categories of cookies on the Website as detailed below.

Each cookie falls within one of the four following categories:

1. Essential cookies

Essential cookies (First Party Cookies) are sometimes called “strictly necessary” as without them we cannot provide many services that you need on the Website. For example, essential cookies help remember your preferences as you move around the Website.

2. Analytics cookies

These cookies track information about visits to the Website so that we can make improvements and report our performance. For example: analyze visitor and user behavior so as to provide more relevant content or suggest certain activities. They collect information about how visitors use the Website, which site the user came from, the number of each user’s visits and how long a user stays on the Website. We might also use analytics cookies to test new ads, pages, or features to see how users react to them.

3. Functionality or preference cookies

During your visit to the Website, cookies are used to remember information you have entered or choices you make (such as your username, language or your region) on the Website. They also store your preferences when personalizing the Website to optimize your use of Zendesk, for example, your preferred language. These preferences are remembered, through the use of the persistent cookies, and the next time you visit the Website you will not have to set them again.

4. Targeting or advertising cookies

These Third Party Cookies are placed by third party advertising platforms or networks in order to, deliver ads and track ad performance, enable advertising networks to deliver ads that may be relevant to you based upon your activities (this is sometimes called “behavioral” “tracking” or “targeted” advertising) on the Website. They may subsequently use information about your visit to target you with advertising that you may be interested in, on the Website. For example, these cookies remember which browsers have visited the Website.

5 bis. List of Cookies used by Xeno

Cookie Name Cookie Purpose Cookie Duration Category
Mixpanel Event tracking to monitor behavior 1 year Analytics
Google Analytics Collects information about how visitors use the Website, which website the user came from, the number of each user’s visits and how long a user stays on the Website 2 years Analytics
Facebook for Developers Enable visitors to share website pages and content through third party social networking and other websites. The companies that serve these cookies may also use visitors information to serve targeted advertising on other websites. 2 years Essential
Google Adwords Conversion Advertising pixel for prospecting and retargeting 540 days Targeting/Advertising
Twitter Advertising Advertising 2 years Essential
Clearbit Stores information on user in order to not display so many forms Session Functionality/Preference
_Xeno_shared_session Holds session information for sharing across Xeno applications. Session Essential
_Xeno_nps_session Sessions for NPS. Session Functionality/Preference
_Xeno_session Hold session information for root access applications. Session Essential
_voice_session Sessions for Voice. Session Functionality/Preference
_Xeno_remember_me Preference for maintaining login sessions 2 Weeks Essential
_Xeno_settings Arbitrary, non-PII settings usually for preferences 1 year Functionality/Preference
_Xeno_cookie Arbitrary, non-PII settings usually for preferences 380 days Functionality/Preference
LinkedIn Advertising Session Targeting/Advertising
Facebook Advertising vendor 180 days Targeting/Advertising
Google Tag Manager Traffic and visitor behavior measurement 2 years Analytics
Bing Advertising vendor for search marketing 2 years Targeting/Advertising
Cloudflare Control over cache of assets 1 year Essential
Facebook Business Used for creating custom audience on Facebook for advertising purpose 2 years Targeting/Advertising
Facebook Impression Advertising 2 years Targeting/Advertising
Twitter Analytics Web analytics 2 years Analytics
Google Dynamic Remarketing Advertising 180 days Targeting/Advertising
Kissmetrics Analytics Tool to track visitor behaviour Session Analytics
Yahoo Ad Exchange Advertising 30 days Targeting/Advertising
Google Analytics Session Google Analytics 10 minutes Analytics
Vimeo Vimeo video player 2 years Functionality/Preference
Google Google Account – SSO 6 months Functionality/Preference
Capterra Conversion tracking 30 min Targeting/Advertising
Website Language Language settings 30 min Functionality/Preference
popupHide Determines if a user has accepted or rejected the demo request popup that appears after a certain time on the website Session Functionality/Preference
Segment Analytics 1 year Targeting/advertising
Optimizely Tracking for A/B testing Session Targeting/advertising
Google Analytics This web analytics cookie collects information about how visitors use the Website, which website the user came from, the number of each user’s visits and how long a user stays on the Website 30 days Analytics
Facebook Advertising 90 days Targeting/Advertising

6. Cookies subject to change

The content of this Policy is for your general information and use only. These cookies are subject to change without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to change and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

7. Cookies used in our services

In addition to using cookies on our Website as described above, we also use cookies and other tracking technologies in connection with your access to and use of the products and services which we market for subscription on our Website (our “Services”). How and why we use cookies and other tracking technologies in our Services is further explained in our Subscription Agreement.

8. Updating this policy

If there are any material changes to this Policy, you will be notified by the posting of a prominent notice on our Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on the Policy. Your continued use of the Website constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of and access to the Website.