Effective as of Thursday, May 24, 2018 and in line with the General Data Protection Regulation (GDPR).
Click here to learn more about Xeno in regard to the GDPR.
3. What is a cookie?
A cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. You can find out more about each cookie by viewing our current cookie list below. We update this list quarterly, so there may be additional cookies that are not yet listed. Web beacons, tags and scripts may be used in the Website or in emails to help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our service/analytics providers on an individual and aggregated basis.
5. How to disable cookies
Click here to learn more about the “Private Browsing” setting and managing cookie settings in Firefox;
Click here to learn more about “Incognito” and managing cookie settings in Chrome;
Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer; or
Click here to learn more about “Private Browsing” and managing cookie settings in Safari.
If you want to learn more about cookies, or how to control, disable or delete them, please visit aboutcookies.org for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here.
Many jurisdictions require or recommend that website operators inform users/visitors as to the nature of cookies they utilize and, in certain circumstances, obtain the consent of their users to the placement of certain cookies.
We may use any of the following categories of cookies on the Website as detailed below.
Each cookie falls within one of the four following categories:
1. Essential cookies
Essential cookies (First Party Cookies) are sometimes called “strictly necessary” as without them we cannot provide many services that you need on the Website. For example, essential cookies help remember your preferences as you move around the Website.
2. Analytics cookies
These cookies track information about visits to the Website so that we can make improvements and report our performance. For example: analyze visitor and user behavior so as to provide more relevant content or suggest certain activities. They collect information about how visitors use the Website, which site the user came from, the number of each user’s visits and how long a user stays on the Website. We might also use analytics cookies to test new ads, pages, or features to see how users react to them.
3. Functionality or preference cookies
During your visit to the Website, cookies are used to remember information you have entered or choices you make (such as your username, language or your region) on the Website. They also store your preferences when personalizing the Website to optimize your use of Zendesk, for example, your preferred language. These preferences are remembered, through the use of the persistent cookies, and the next time you visit the Website you will not have to set them again.
4. Targeting or advertising cookies
These Third Party Cookies are placed by third party advertising platforms or networks in order to, deliver ads and track ad performance, enable advertising networks to deliver ads that may be relevant to you based upon your activities (this is sometimes called “behavioral” “tracking” or “targeted” advertising) on the Website. They may subsequently use information about your visit to target you with advertising that you may be interested in, on the Website. For example, these cookies remember which browsers have visited the Website.
5 bis. List of Cookies used by Xeno
|Cookie Name||Cookie Purpose||Cookie Duration||Category|
|Mixpanel||Event tracking to monitor behavior||1 year||Analytics|
|Google Analytics||Collects information about how visitors use the Website, which website the user came from, the number of each user’s visits and how long a user stays on the Website||2 years||Analytics|
|Facebook for Developers||Enable visitors to share website pages and content through third party social networking and other websites. The companies that serve these cookies may also use visitors information to serve targeted advertising on other websites.||2 years||Essential|
|Google Adwords Conversion||Advertising pixel for prospecting and retargeting||540 days||Targeting/Advertising|
|Twitter Advertising||Advertising||2 years||Essential|
|Clearbit||Stores information on user in order to not display so many forms||Session||Functionality/Preference|
|_Xeno_shared_session||Holds session information for sharing across Xeno applications.||Session||Essential|
|_Xeno_nps_session||Sessions for NPS.||Session||Functionality/Preference|
|_Xeno_session||Hold session information for root access applications.||Session||Essential|
|_voice_session||Sessions for Voice.||Session||Functionality/Preference|
|_Xeno_remember_me||Preference for maintaining login sessions||2 Weeks||Essential|
|_Xeno_settings||Arbitrary, non-PII settings usually for preferences||1 year||Functionality/Preference|
|_Xeno_cookie||Arbitrary, non-PII settings usually for preferences||380 days||Functionality/Preference|
|Advertising vendor||180 days||Targeting/Advertising|
|Google Tag Manager||Traffic and visitor behavior measurement||2 years||Analytics|
|Bing||Advertising vendor for search marketing||2 years||Targeting/Advertising|
|Cloudflare||Control over cache of assets||1 year||Essential|
|Facebook Business||Used for creating custom audience on Facebook for advertising purpose||2 years||Targeting/Advertising|
|Facebook Impression||Advertising||2 years||Targeting/Advertising|
|Twitter Analytics||Web analytics||2 years||Analytics|
|Google Dynamic Remarketing||Advertising||180 days||Targeting/Advertising|
|Kissmetrics||Analytics Tool to track visitor behaviour||Session||Analytics|
|Yahoo Ad Exchange||Advertising||30 days||Targeting/Advertising|
|Google Analytics||Session Google Analytics||10 minutes||Analytics|
|Vimeo||Vimeo video player||2 years||Functionality/Preference|
|Google Account – SSO||6 months||Functionality/Preference|
|Capterra||Conversion tracking||30 min||Targeting/Advertising|
|Website Language||Language settings||30 min||Functionality/Preference|
|popupHide||Determines if a user has accepted or rejected the demo request popup that appears after a certain time on the website||Session||Functionality/Preference|
|Optimizely||Tracking for A/B testing||Session||Targeting/advertising|
|Google Analytics||This web analytics cookie collects information about how visitors use the Website, which website the user came from, the number of each user’s visits and how long a user stays on the Website||30 days||Analytics|
6. Cookies subject to change
The content of this Policy is for your general information and use only. These cookies are subject to change without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to change and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
7. Cookies used in our services
8. Updating this policy
If there are any material changes to this Policy, you will be notified by the posting of a prominent notice on our Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on the Policy. Your continued use of the Website constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of and access to the Website.