White labeling is when you sell a product that you bought from another manufacturer. The manufacturer sells the product to you with a “white label” that you can apply your own branding to. This is the gist of what happens when a grocery store has their own store brand of groceries. It’s basically the […]

Running live support can get complicated and confusing, especially if it’s part of an Omnichannel strategy. It’s important to use an effective live support software that helps everything to run smoothly and efficiently. Spending time inputting data and communicating ineffectively with colleagues can waste a lot of time that could be put to better use. […]

  Have you ever thought of customer service as an artform? It’s a bit out there but bear with me. When you look at a good painting, you don’t see the individual lines, you see the picture as a whole, if you listen to a well-known song, you don’t just listen to the cymbal by […]

What is White Label? White Label is a term that is being thrown around more and more these days. But many people are still in the dark as to what exactly white label is and how it works. More importantly, they don’t know how it could benefit their business. White label is when one company […]

As the coronavirus pandemic continues to drag on, some businesses are still struggling to regain their footing after a year of switching to remote practices. While most businesses have settled into their new remote routines by now, they are still struggling to maintain sales.   It’s no surprise that selling your product without being able […]

When you have a remote team, communication can get a bit tricky, especially when you factor in different time zones, internet connection speeds, and more. It’s easy for team members to miss messages and lose track of information when everyone is operating differently.   If you find that communication in your team isn’t up to […]